Vinod Viswanathan

Experience

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  Accenture

  Dec 2003 - Apr 2007

  Software Engineer

  o Last Role: Workflow SME, ABAP, ABAP Back up Leado Requirement Gathering, Estimation, Defining and Building Workflow Solution to automate MM Invoice verification process of Scanned Invoices in the SAP Document Management System at client locationo Designed and Built Workflow Solutions for Leave Requests, Cancellation, Invoicing Block process, Document Distribution, Review and Approvalo MDM – Tools for Master data uploadso FI – Scripts, Forms, ALVs, Exits, Interfaces and Workflowo MM - workflowo GLM-Labelling – Module Pool Programmingo SD- File and Idoc Interfaces, Workflow, BW interfaceo PLM-GTS – Function Modules, BAPIo MAN – Dynamic ALVo HR – Workflowo Peer Review Show less

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  Fujitsu

  Apr 2007 - Sept 2009

  Senior Software Engineer

  * Team Lead for SD, WM & PS* Onsite Coordinator* Workflow SME

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  IBM

  Sept 2009 - Jun 2015

  SAP Project Manager

  Project and Quality Management, Knowledge Management, Continuous Improvement, Enhancement Delivery Management, Operations Management L3 support, People Management, Quality Control & Assurance, Release management

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  Infosys

  Jun 2015 - Dec 2016

  Senior Project Manager

  SAP Project Management - Managed multiple SAP projects involving multiple teams - Project Planning – (Tools MPP, HP PPM, SM9)- Release Management – Release Planning, Opt-ins and Release process closure- Stakeholder Management - Regular status reporting to client and management- Budgeting, allocation & monitoring- Quality Control and assurance- Proficient in Project Management, Change and Release Management, (Tools: HP SM9, HP PPM, ITDMS, Program Management database)- Plan, Track & Control Resource allocation and Utilization- Test Management using the HP ALM tool- Configuration Management- Project Status reporting and handling escalations.SAP Operations Management- SPoC for overall service delivery and act as an owner for the management- Encourage the team for Continuous Improvement and Innovation ideas and build a “showcase” - Manage and proactive monitoring of ongoing SLA & KPI performance.- Identify, mitigate, manage and communicate operational risks and issues.- Ensuring detailed Operation transition with a detailed Operations checklist- Manage service availability and demonstrate Continuous Service Improvement and SIPs.- Adhere to Release and Change management process and attend CAB meeting.- Submit RCA for major incidents and eliminate repetitive incidents. - Reporting on AMS for Leadership review and chair meetings.- Proficient in Change and Incident Management, Problem Management, and their related tools viz. HP SM9, HP PPM, ITDMS, HP ALM, Program Management database.- Resource planning, staffing, allocation, mentoring, assessment- Budget Planning: Plan and control the Operations and Enhancement Budget using various control measures depending on the project requirement in Project Budgeting System- Status and Lites reporting to Application Support Group and business. Show less

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  Birlasoft

  Jan 2017 - Jul 2023

  Program Manager

  SAP Project Management - Gathered requirements, Determined Scope, Estimations, Managed Design and Implementation for SAP PM Integration, TAXINN Migration, PI upgrade and GST Implementations.- Project Planning and Stakeholder Management - Plan, Track & Control Resource allocation and Utilization- Project Status reporting and handling escalations.- Hands-on technical assistance as needed in various projects. - Performance evaluation and Career Planning- Coordinating Quality audits for the project. SAP Operations Management - Transition Management- Continuous Improvement - Manage and proactive monitoring of ongoing SLA performance.- Identify, mitigate, manage and communicate operational risks and issues.- Manage service availability and demonstrate Continuous Service Improvement and SoPs.- Adhere to Release and Change management process and attend CAB meeting.- Introducing SoP and Induction documents, process automation resulting in ticket reduction to 25%.- Submit RCA for major incidents and eliminate repetitive incidents. - Reporting on AMS for Leadership review and chair meetings.- Managing career aspirations, mentoring and appraisals of subordinates.- Review and sign off the ITSM processes for the client in Change and Incident Management, Problem Management, and their related tools viz. Sapphire tool- Resource planning, creating demand, tracking, staffing, assessment and selection- Coordinating Monthly Service Reviews with client and management- Weekly and Monthly status reporting to management- Coordinating Quality audits.Other project initiatives- Managed Knowledge contribution initiatives by encouraging team to submit documents as a contribution to the competency.- Identification, planning and coordination of Process and Service Improvement initiatives- Conducting interviews for the organizational resourcing- Organizing demos on various tools and features in SAP for clientele. Show less

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  LTIMindtree

  Jul 2023 - now

  Associate Director