Zsolt Koppany

Zsolt Koppany

Sales and Operations Support Specialist / Complaint Handling

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location of Zsolt KoppanyVienna, Vienna, Austria

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  • Timeline

  • About me

    Business Analyst & Data Engineer at NOKIA & Iris Telecommunication Austria GmbH

  • Education

    • University of Sopron

      -
      IT Engineer (MSc) Business Informatics Engineer MSc
    • MATE University

      -
      Economist (BSc) Economist with major in Enterprise Organisation BSc
  • Experience

    • Vodafone

      Jan 2005 - Jan 2007
      Sales and Operations Support Specialist / Complaint Handling

      • solving problems, finding solutions, support sales, complaint handling in back and front office.

    • TRT - NZ and Australia

      Jan 2008 - Jan 2009
      CNC profile machine operator and programer

      • steel processing, CNC programming/operating, 3D CAD-CAM, milling, plasma cutting.

    • Koppany Ltd. ( Tier 2 automotive supplier)

      Jan 2009 - Jan 2014
      Quality Assurance and Production Support manager

      • Identifying and preventing potential errors, improving business processes and reduce defects. Use failure mode and effects analysis, six sigma model, manage control plans, corrective actions, and process flows, maintain and improving the quality management system.

    • Research Center for Astronomy and Earth Sciences, Hungarian Academy of Sciences

      Jan 2017 - Jan 2018
      Data Engineer

      • Planning and building methods for database and data warehouse systems, collaborating to define and adopt changes, and providing data according to the needs of different research projects.• Automated the collection, transformation, and uploading of satellite images and additional metadata to a regional database. This was performed as part of the Sentinel program from the European Space Agency (ESA). RESTful, regex, SQL, PHP, MD5, Linux Cron.

    • Iris Telecommunication Austria GmbH

      Jan 2019 - now
      Business Analyst & Data Engineer

      IRIS is a NOKIA service company. • NOKIA Business Integration projects: restructuring, workflow optimization, and process automation in an international environment. Responsibilities include collecting customer requirements, defining specifications, finding solutions, developing supporting tools, and collaborating with different teams and departments to effectively implement and deliver a high-quality product according to the requirements. T-SQL, C#, VBA, PowerShell, Cloud Services (Azure), MS Power Platform. Show less

  • Licenses & Certifications

    • Quality Management System Auditor (QMSA)

      Bureau Veritas Group
      Nov 2011