Stefanie Coutley

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Rochester, Minnesota, United States

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Timeline
About me
Director Of Operations at Black Swan Real Estate, LLC
Education
- Monarch High School
  2009 - 2011
  High School Diploma High School/Secondary Diplomas and Certificates
  Activities and Societies: Debate Team Debate Team
- Florida Atlantic University
  2011 - 2015
  Bachelor's Degree Social Work 4th Year Undergraduate/Senior
  Graduated Spring 2015 with my Bachelor's Degree in Social Work, and minors in Psychology and Sociology
- Florida Atlantic University
  2015 - 2016
  Master of Social Work (MSW) Social Work
Experience
- Waterford Hotel Group
  Apr 2014 - Apr 2018
  * Customer Service: Providing ultimate guest experience and satisfaction*Process reservations from central reservations, Expedia, Priceline and all other third party websites.Ensure room requests are met, payment received, and provide guests with local directions and suggestions.*Answer phones within 3 rings, and have ability to answer any questions guests might have!
  - Operations Manager
    Aug 2016 - Apr 2018
  - Operations Manager
    Apr 2014 - Aug 2016
- Pace Center for Girls
  Jan 2015 - May 2015
  FAU BSW Intern
  *Co-facilitate/facilitate and chaperone group sessions*Provide call reminders to clients and families on daily basis for upcoming events*Constant paperwork and filing. Every encounter/phone call must be documented, signed, dated, and filed in correct corresponding folder*Ensuring to represent PACE values and principles in aspects*Learning the tasks/details what a MSW should expect for a career of this kind
- FAU Memory and Wellness
  Aug 2015 - May 2016
  MSW Intern
  I facilitated and co-facilitated supportive groups for caregivers of those with a memory diagnosis. Apply occupational therapy with clients with moderate-severe Alzheimer's. Progress notes and case notes for all clients and group sessions. Provide psychotherapy with reminiscence, art and music therapy with clients. Engage in supervision for feedback and areas of growth weekly.
- Kahler Hospitality Group
  Apr 2018 - Sept 2019
  General Manager
- Black Swan Living Property Management
  Mar 2020 - now
  Director of Operations
- Black Swan Real Estate
  Mar 2020 - now
  - Director Of Operations
    Mar 2020 - now
  - Senior Executive Assistant
    Mar 2020 - Nov 2020
- Black Swan Real Estate, LLC
  Nov 2020 - now
  Director Of Operations
Licenses & Certifications
- Child Welfare Certification
Honors & Awards
- Awarded to Stefanie Coutley
  Front Office Team of the Year Waterford Hotel Group Feb 2016 For exceeding expectations and having an exhibiting a desire for growth and change and overcoming obstacles as a team united.
- Awarded to Stefanie Coutley
  Associate of the Year Waterford Hotel Group Jan 2016 For displaying a desire to grow and improve as a team, improving overall scores in satisfaction and check in experience. Upholding to procedures and policies, accepting new projects and tasks on a daily basis. Going above and beyond normal job duties to help the company in whole.
- Awarded to Stefanie Coutley
  Employee of the Quarter Waterford Hotel Group Sep 2015 For taking on projects and leading my team into higher scores. Improving overall guest satisfaction, and exhibiting exceptional customer service.
- Awarded to Stefanie Coutley
  Spirit to Serve J.W Marriott Jr. Mar 2015 A recognition for outstanding achievements for exemplary commitment to quality service and customer satisfaction.
- Awarded to Stefanie Coutley
  Employee of the Quarter Waterford Hotel Group Sep 2014 Exhibiting great customer satisfaction, and growth within the company.
- Awarded to Stefanie Coutley
  Debate Honors Mary Bernstein May 2011 Cord for graduation for dedication and commitment to the Debate team.
Volunteer Experience
- Participant
  Issued by American Foundation for Suicide Prevention on Aug 2014
  Associated with Stefanie Coutley