Stephen Carver

Experience

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  BI-LO

  Jan 1996 - Jan 1999

  Customer Service Manager(1998-1999)/Team Leader (1997)/Stock Clerk (1996-1997)

  Managed a 40- to 50-person staff handling front-end operations. Oversaw cash register operations, cash office, scheduling and customer service. Interacted with customers to resolve issues.• Helped store reach Top 20 in chain out of 250 stores.• Promoted multiple times.

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  Publix Super Markets

  Jan 1999 - Jan 2017

  Assistant Store Manager/Grocery Manager/Assistant Grocery Manager/Store Clerk

  ASSISTANT STORE MANAGER - Abacoa, Jupiter, FL (2017) Assisted in planning and managing all daily operations for a staff of 166. Oversaw merchandising of all products/displays. Reviewed department reports and developed sales forecasts weekly. Created proactive plans for each department manager to reach goals. Dealt with issues affecting policy/OSHA safety, Mystery Shopper results, customer concerns, and productivity. • Drove dramatic improvements related to key performance metrics in less than 7 months:- Mystery Shopper scores jumped from mid-80% range to 91% - Grocery Department’s Sales-in-Stock rebounded from Bottom 10 to #3 in the district• Developed a recruiting strategy to provide optimal staffing in all areas.GROCERY MANAGER - Oakbrook Square (2015 - 2017), County Line Plaza (2013 - 2015), Chasewood Plaza (2011 - 2013), Jupiter Farms Village (2010 - 2011), Jupiter Square Shopping Center (2009 - 2010) Directed all Grocery Department operations with a 30- to 40-person staff. Analyzed P&L, net profit, productivity, payroll hours. Established strategies to drive sales, maximize profitability, improve customer service. Developed sales item forecasts. Created plans for deliveries. Determined staffing requirements and scheduling. Oversaw store conditions. Hired, coached, disciplined staff. • Maximized operational and sales metrics every year: productivity 102% to 107% (target: 100%}; Mystery Shopper scores averaged 90% to 96% in high volume stores.• Tapped multiple times to improve productivity and profits of under-performing stores in region. • Promoted to Assistant Store Manager.ASSISTANT GROCERY MANAGER (IBIS; Mirasol; Oakbrook Square; Abacoa) / 2004 - 2009STORE CLERK (Jupiter Square; Abacoa) / 1999 - 2004Promoted to assist in managing an entire grocery department with a staff of 25 to 35 Associates t.).• Promoted to Grocery Manager. Show less

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  Mondelēz International

  Jan 2017 - now

  Senior Sales Representative

  Manage and monitor product displays, merchandising, store deliveries and back stock for products in Jupiter territory for grocery stores, Publix stores, Super Walmarts. Establish and maintain strong working relationships with each store management team to promote products and gain additional sales space. Train stores on products/standards as needed. In less than 4 months, turned around a geographic sales territory which previously had repeatedly missed sales goals.