Prashant Nair

Experience

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  A.P. Moller - Maersk

  Dec 2003 - Dec 2009

  Sr. Officer
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  Mphasis

  Nov 2009 - Mar 2016

  Handling End to End Change management for client. Raising and administering RFC (Request for change) as per the Client processes, required for SSR delivery and where engaged for project delivery. Book Capability / Techincal teams to deliver the SSR’s as per each teams’ engagement process. Discuss with technical team and create change implementation plan. Drive SSR to resolution within SLA Carry out analysis of failed SSR against SLA To treat all SSRs with equal priority, unless otherwise as agreed with the client on a case-by-case basis Show less

  • Lead Infrastructure Engineer

    Dec 2011 - Mar 2016

  • Specialist Tech Support.

    Nov 2009 - Dec 2011
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  IGATE

  Mar 2016 - Jun 2017

  Technical Lead
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  Mphasis

  Jun 2017 - Nov 2022

  Business IT team owns the overall Technology and IT Audit aspects by providing a single CIO window for the top clients categorized as high revenue critical business. To see how IT can be helpful to the business by providing strategic direction to executive management on technology which is achieved by having weekly connect with the Delivery head, monthly connect with client IT technology head and quarterly connect with Client CIO / Tech Management team. This helps in making the Operations and Delivery team concentrate on their deliverable's and leaving IT and Technology part to the Business IT team. Show less

  • Unit Manager - CIO Business IT

    Jun 2021 - Nov 2022

  • Project Management Lead

    Jun 2017 - Jun 2021
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  WNS

  Nov 2022 - now

  Group Manager Enterprise IT

  IT Infrastructure Project Manager & Service Delivery Manager