Devjot Singh

Devjot Singh

Practitioner

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location of Devjot SinghDelhi, India

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  • Timeline

  • About me

    Employee Benefit Assistant Manager at Mercer

  • Education

    • PGDAV COLLEGE DELHI UNIVERSITY

      2011 - 2014
      Bachelor of Commerce - BCom 80
  • Experience

    • IBM

      Jun 2015 - Sept 2017
      Practitioner

      1. Handling calls of client and end users.2. Mentored the team, as a floor support 3. Diagnose, troubleshoot and resolve range of issues.4. Expert in Daily Call and Transaction Audit.5. Best support for Insurance Verification and B2B RCA – Root Cause Analysis.5. Handling tickets and providing resolution within SLA with proper documented RCA.6. Maintaining the reports like Authorization , Denial Tracker , Daily Dashboard and Audit on daily basis.Received "Outstanding and Star Award”on performance, with top marks in teamwork, customer service, communication skills and problem solving.• Worked on a Yellow Belt and Tiger Project for Insurance verification and B2B.• Participated in Idea generation Competition. Provide and worked on the a tool to reduce the rental denials. Show less

    • Wipro

      Oct 2017 - Nov 2019
      Process Developer
    • Mercer

      Nov 2019 - now
      • Assistant Manager

        Sept 2023 - now
      • Process Champion SME

        Nov 2019 - Aug 2023
  • Licenses & Certifications

    • Six Sigma Yellow Belt

      IBM
      Jan 2017
    • Lean Six Sigma Green Belt

      Wipro