Talk to sales Try for Free
Devjot Singh

Devjot Singh

Practitioner

Followers of Devjot Singh212 followers
location of Devjot SinghDelhi, India

Connect with Devjot Singh to Send Message

Connect

Connect with Devjot Singh to Send Message

Connect

  • Timeline

  • About me

    Employee Benefit Assistant Manager at Mercer

  • Education

    • PGDAV COLLEGE DELHI UNIVERSITY

      2011 - 2014
      Bachelor of Commerce - BCom 80

  • Experience

    • IBM

      Jun 2015 - Sept 2017
      Practitioner

      1. Handling calls of client and end users.2. Mentored the team, as a floor support 3. Diagnose, troubleshoot and resolve range of issues.4. Expert in Daily Call and Transaction Audit.5. Best support for Insurance Verification and B2B RCA – Root Cause Analysis.5. Handling tickets and providing resolution within SLA with proper documented RCA.6. Maintaining the reports like Authorization , Denial Tracker , Daily Dashboard and Audit on daily basis.Received "Outstanding and Star Award”on performance, with top marks in teamwork, customer service, communication skills and problem solving.• Worked on a Yellow Belt and Tiger Project for Insurance verification and B2B.• Participated in Idea generation Competition. Provide and worked on the a tool to reduce the rental denials. Show less

    • Wipro

      Oct 2017 - Nov 2019
      Process Developer

    • Mercer

      Nov 2019 - now

      • Assistant Manager

        Sept 2023 - now

      • Process Champion SME

        Nov 2019 - Aug 2023

  • Licenses & Certifications

    • Six Sigma Yellow Belt

      IBM
      Jan 2017

    • Lean Six Sigma Green Belt

      Wipro