JITENDRA SINGH

Experience

• 

  Wipro

  Jan 2010 - Jul 2014

  Administrator

   Responsible for Managing Data Centre operations for Windows Server management 400 Servers in Data Centre & 400 + Servers all over India in branch offices. Responsible for managing 800+ Virtual servers on VMware environment. Managed Virtualization Environment using VM Ware ESXi 4.1 & 5.0, 5.1, Virtual Center, Installation and upgrade of Vmware tools manually and using update manager. Installation and configuration of ESXi host on HP Blade server BL460C and Dell Power Edge M600, M620. Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS) Monitoring health of Virtual Machine’s & ESXi servers (CPU, Memory, Disk and Network Utilization). Responsible for Managing Active Directory, DNS, DHCP User Support - Monitoring and troubleshooting system performance, server & user related problems. Support users to resolve their day to day issues related to OS, E-mail, Account issues, hardware etc. Responsible for Backup/recovery strategy of all Windows servers. Planning and implementing  Fault-tolerance and strategies for backup and restoring files on the network Responsible in diagnosing & troubleshooting of VMware ESXi and vCenter Environments. Responsible for Managing Users, Security, Performance Logs, Security Logs, Data and OS Recovery. Show less

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  HCLTech

  Jul 2014 - Apr 2016

  Senior System Specialist

   Responsible for managing 3 Datacenters globally contain 5000+ virtual servers and 200+ physical servers. Monitoring of Datastore and preparation of review of daily health report of VMs and ESXi hosts to ensure the maximum uptime. Installation and configuration of ESXi hosts and Virtual servers. Installed Management Server (VMware VCenter Server) instance to enable centralized management of multiple hosts for UK VMware infra. Load testing and configuration of new 8 ESXi hosts for dedicated Oracle VMs in Burbank VMware infra to save Oracle license cost and better performance of critical applications. Show less

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  IBM

  Apr 2016 - Aug 2016

  Senior Engineer

  Senior engineer VMware infra support. Responsible to deploy, manage, upgrade virtual infra for multiple datacenters. Server Consolidation with VMware Converter (P2P and P2V Conversions) High availability, Clustering, VMotion, Storage Vmotion. System Administration-Managing Users, Groups, Roles and Access Permissions. Setting up and monitoring performance monitoring and capacity planning. Managing Tasks, Events and Alarms

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  Dell Technologies

  Aug 2016 - now

   Working as Technical Team Lead for VxRail & VCF Global support Team (SME), since June 2021. Handling Technical Escalations including Executive escalation. Review all Support Request and provide proactive guidance to the VxRail and VCF SMEs. Validating the problem reports and closely working with VxRail and Dell HW engineering on the product defects. Manage product issues, escalations and working with various internal & external stake holders. Working with product development teams to add new features for better CX experience to run applicationworkloads Onboarding training for new hires and conducting sessions and best practices. Working with management in reducing the overall backlog proactively. Manage KPI and SLA in delivery and engineers in virtual teams Focus on TCE (Total Customer experience) with all possible efforts on value add. Validating and publishing the KB articles and documenting the solutions, which help the organization and peer GSEs. Planning and delivering technical trainings and Tech sessions about product related best practices and newly identified issues. Working with Field and Escalation management & Professional services teams, in order to archive the business goals and aligning resources. In deep troubleshooting of deployment and upgrade related issues related to VxRail & VCF on VxRail. Handling VSAN and vSphere related performance issue and getting engage on critical escalation on behalf of break-fixTeam, to provide necessary support and guidance to engaged support engineers and support partners. Reproducing issues in-house and responding back in a timely manner. Handling VCF configuration and troubleshooting deployment and upgrade related issues. Installing configuring and Managing VxRail solution including vSphere and VSAN. Troubleshooting of LCM upgrade/migrating cluster to different vCenter, re-deployment of VCF and VxRail. Show less  Handling customer escalation for Dell EMC hyper-conversed solution VxRail. Deployment, upgrade and troubleshooting of VCF on VxRail solution and its components. Providing global support for implementation, upgrade and production outage issues. Supporting Dell 13G and 14G hardware issues. Engaging with Dell-EMC and VMware engineering Team for to test the patches and hotfixes for identified issues and bugs. Troubleshooting for VSAN performance, configuration and upgrade related issues. Troubleshooting of vSphere components eg - Virtual machines, ESXi hosts, vCetner and PSC. Testing vulnerability and bug-fixes in lab to recommend correct code to customers for hyper-conversed infrastructure VxRail. Document all technical inquiries; develop and review content for the knowledge base. Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration Team to resolve Problems. Troubleshooting of VCF on VxRail deployment, upgrades (LCM), Work Load Domain (WLD) creation, expansion & deletion. Supporting the SRs & escalations related vSphere, vSAN, SDDC Manager, Power Edge Servers and collaborating with partners (VMWare, Cisco) with my findings to get further assistance. Providing first level support on NSX, vrealize suite. (vRSLCM, vRA, vIDM, vROP) and collab with support partners. Performing Pre-checks and infra validation for VCF and VxRail environments to identify and fix any underlying issue. Filing the problem reports and closely working with VxRail and Dell HW Engineering Team. Show less

  • Senior Principal Engineer

    Jun 2021 - now

  • Principal Engineer

    Mar 2019 - Jun 2021

  • Senior engineer vBlock/VxBlock

    Aug 2016 - Mar 2019