Ziya Sofi

Experience

• 

  Digital Era

  Feb 2007 - Nov 2009

  Computer Technician

  • Handled hardware installation and implementations, as well as rendered after sale support.• Assisted clients in solving computer-related issues.• Maintained working knowledge of products and/or services.• Encoded customer complaints and updated progress made on the repairs requested by the clients.• Performed other duties as assigned by the supervisor.

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  Samish InfoTech

  Dec 2009 - Jan 2011

  Computer Technician

  • Installation of operating systems like Linux and Windows.• Managed computers, printers and modems of the clients covered under Annual Maintenance Contracts.• Troubleshooting the PC assembling, hardware components installation and software installation.• Maintained an open line of communication with the assigned service delivery.• Coordinator to ensure customer satisfaction and meet Service Level Agreement

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  IBM

  Feb 2011 - Sept 2011

  Global User Admin

  • Handled tasks like new NT creation, activation, suspension, distribution list creation and share drive access.• Provided personal/home drive access to the users.• Worked on priority and SLA tickets.• Responsibility of maintaining the Quality of Service (QoS) and the standards maintained by IBM.• Followed specific trouble shooting steps to resolve the problem within SLA set by British Petroleum.• To set right expectation to the users and the British Petroleum clients.• Worked hand in hand with the teams in NA and EMEA to provide best in class service to platinum and gold users. Show less

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  Dotdash Meredith India

  Jul 2012 - now

  • Administer identity and security access globally for human and functional accounts across multiple systems and applications. This includes on-boarding/ off-boarding, and Privileged Access Management.• Provided samples for auditing to ensure Sarbanes Oxley compliance.• Performed eDiscovery identifying data entry points as required for litigation and data.

  • Manager

    Mar 2017 - now

  • Lead System Administrator

    Mar 2015 - Feb 2017

  • Analyst

    Jul 2012 - Feb 2015