Sadman Shapnil

Sadman Shapnil

Affiliate Marketing

Followers of Sadman Shapnil130 followers
location of Sadman ShapnilDhaka, Bangladesh

Connect with Sadman Shapnil to Send Message

Connect

Connect with Sadman Shapnil to Send Message

Connect
  • Timeline

  • About me

    Computer Science Graduate || Customer Experience

  • Education

    • DRMC - Dhaka Residential Model College

      2012 - 2014
      SSC Science GPA 5.00
    • North South University

      2017 - 2022
      Bachelor of Science - BS Computer Science and Engineering
    • DRMC - Dhaka Residential Model College

      2014 - 2016
      HSC Science GPA 5.00
  • Experience

    • Amazon

      Aug 2018 - Feb 2020
      Affiliate Marketing
    • Daraz

      Sept 2022 - Apr 2024

      Major Responsibilities: •Responsible for investigating claims and analyzing supporting documents to resolve complaints.•Identifying customer problems & forwarding the issues to the relevant department and trying to always follow up on customer satisfaction.•Capture customer insights and escalate critical issues/complaints and provide timely feedback.•Provide quality service to internal departments along with customers over email and outbound calls to ensure smooth operation and positive customer experience. Show less

      • Issue Resolution Agent

        Dec 2022 - Apr 2024
      • Customer Service Associate

        Sept 2022 - Dec 2022
  • Licenses & Certifications