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Sadman Shapnil

Sadman Shapnil

Affiliate Marketing

Followers of Sadman Shapnil130 followers
location of Sadman ShapnilDhaka, Bangladesh

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  • Timeline

  • About me

    Computer Science Graduate || Customer Experience

  • Education

    • DRMC - Dhaka Residential Model College

      2012 - 2014
      SSC Science GPA 5.00

    • North South University

      2017 - 2022
      Bachelor of Science - BS Computer Science and Engineering

    • DRMC - Dhaka Residential Model College

      2014 - 2016
      HSC Science GPA 5.00

  • Experience

    • Amazon

      Aug 2018 - Feb 2020
      Affiliate Marketing

    • Daraz

      Sept 2022 - Apr 2024

      Major Responsibilities: •Responsible for investigating claims and analyzing supporting documents to resolve complaints.•Identifying customer problems & forwarding the issues to the relevant department and trying to always follow up on customer satisfaction.•Capture customer insights and escalate critical issues/complaints and provide timely feedback.•Provide quality service to internal departments along with customers over email and outbound calls to ensure smooth operation and positive customer experience. Show less

      • Issue Resolution Agent

        Dec 2022 - Apr 2024

      • Customer Service Associate

        Sept 2022 - Dec 2022

  • Licenses & Certifications