Vikram Phansalkar

Vikram Phansalkar

Network Incident Analyst

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location of Vikram PhansalkarMelbourne, Victoria, Australia

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  • Timeline

  • About me

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  • Education

    • University of Sydney

      2008 - 2010
      Master in Information Technology Management Project Management

      Activities and Societies: Sydney University Squash League

  • Experience

    • Capgemini

      May 2006 - May 2007
      Network Incident Analyst

      Cap Gemini provided IT support to HMRC and the network division team ensure the IT Infrastructure was maintained.Key responsibilities: • Responsible for diagnosing and rectifying any network related issue • Ensure SLA’s are met and appropriate tickets in Remedy are raised, updated and closed.• Ensure client services are not interrupted • Installed networks based on various topologies along with various routing protocolsKey achievements: • Promoted to team lead• Gained experience using complex ticketing systems and advanced knowledge management systems Show less

    • University of Sydney

      Jan 2010 - Jan 2010
      Business Analyst

      The Sydney Student Program was an initiative to enhance a student’s experience by providing access to tools and systems Key responsibilities: • Responsible for capturing detailed business requirements • Ensured As-is data sets can be transferable to the To-be platformKey achievements: • The quality of the detailed requirements captured facilitated for swift generation of Test Cases• Enabled a smooth transition of data sets onto the new platform

    • TBH

      Jun 2010 - Apr 2014
      Project Management Consultant

      Through TBH, project management best practices and principles were instilled at multiple clients e.g. Telstra, Nokia

    • Telstra

      Jul 2010 - Feb 2011
      Project Management Consultant

      A major transition and transformation program that aimed to upgrade the banks end to end systems e.g. billing and payments Key responsibilities: • Responsible for design, coordination and scheduling of a master schedule.• Developed the Resource demand profile for specific projects• Developed the Project on a Page reportsKey achievements: • Generated a weekly process for status updates• Coached and mentored junior consultants

    • Nokia

      Mar 2011 - Mar 2012
      Project Management Consultant for VHA Core Consolidation

      The Core Consolidation Program’s aim was to upgrade the existing core network of Vodafone. Key responsibilities: • Develop a tool that allowed Nokia and Ericsson to prioritise their scope of work strategically• Produced Weekly slippage and RAG status reports.• Conduct workshops to identify gaps, interdependencies and build timelinesKey achievements: • Led a team to develop the tool• Coached and mentored junior consultants to maintain the tool

    • Serco

      Aug 2012 - Mar 2013
      Project Management Consultant for The Fiona Stanley Hospital

      SERCO at Fiona Stanley Hospital with an investment of $2b The aim of this portfolio was to be equipped with the state of the art technology therefore implementing new systems and integration to existing systems were key focus areas.Key responsibilities: • Responsible for the delivery of a time management tool that encompassed the scope of work.• Maintain, Update and report on the Master Schedule using MS Project Server, Creating task dependencies and analysing critical path, priority and Total Float.• Ensure relevant inter and external dependencies were captured and maintained regularly.• Produce comprehensive schedules in various formats and detail to suit different stakeholders or audiences e.g. doctors, I.T. vendors, engineers.• Key skill was communicating complex planning concepts to variety of audiences across all levels e.g. doctors, CEO, engineers.Key achievements: • Promoted Time Management tools and practises adopted by senior management• Provide coaching on Time Management principles and techniques to key stakeholders• Provided visibility to key stakeholders on the interdependencies across the hospital• Ensure Project delivery staff were addressing end user requirements Show less

    • Telstra

      Apr 2013 - Apr 2014
      Project Management Consultant

      Key Responsibilitieso Led and managed the development of a Time management tool used adopted at an enterprise level. o Managed a team for the build, test, deployment and ongoing maintenance of the tool o Monitored and maintained the budget for the toolo Developed relevant documentation for each stage gate.o Led and conducted training sessions on scheduling.o Maintained the Risk and Issues log and raised potential risks for the delivery.o Changes to the scope were identified along with the provision of detailed impact analysis to the cost and time. Show less

    • Westpac Group

      Apr 2014 - Aug 2015
      Portfolio Planner

      Westpac – Acquisition and Merger Portfolio, 6 Programs with multiple projects within each programKey responsibilities• Responsible for the development and delivery of a time management tool that encompassed the scope of work involved within the Portfolio.• Develop and maintain the Scheduling standards for waterfall and Agile projects, processes and templates across the portfolio. • Utilised Clarity, MS Project and a Westpac repository to accurately manage deliverables. • Ensure the Scheduling standards adhere to the Westpac Enterprise Project Management Methodology and lifecycles.• Facilitate Dependency Workshops to identify inter dependencies between programs/projects.• Portfolio Analysis including Critical Path Method (CPM) and Total Float.• Monitor actual verses baseline and provide status reports e.g. RAG Status reports.• Program Management Office (PMO) engagement, integration and process improvement.• Deliverables Repositories reviewed at Stage Gates in order to ensure appropriate signoffs/certifications have been achieved.Key achievements• Defined the end to end process for Time Management across the portfolio• Promoted Time Management tools and practises adopted by senior management• Provide coaching on Time Management principles and techniques to key stakeholders• Assist the PMO Manager conduct workshops to define the Inter dependencies, Risks, issues and gaps within the Portfolio• Provided visibility on gaps in the interdependencies between Programmes and projects Show less

    • NAB

      Nov 2015 - now
      Project Manager

      Currently at NAB and been involved in multiple Programs of work over the years which include delivery of strategic solutions for the Business in Fin Crime, NAB Wealth divestment to IOOF, Insurance in Super, FATCA/CRS and few others.Over the years I have had many responsibilities and the following are few key highlights:o Developed and maintained strong working relationships with Business and Technology and Business stakeholders to understand the scope of change for a given release. o Established cutover plans and conducted walkthroughs with senior Executive level stakeholders.o Led and managed the Program War room during the cutover weekend including communication on progress to all stakeholders.o Led and coached Project Managers on the Operational Requirements Readiness (ORR) process for successful delivery of projects.o Ensured potential risks and issues were clearly managed and mitigated prior to implementation and potential backup solutions were in place. Show less

  • Licenses & Certifications