Umashankar Kothandan

Experience

• 

  Accenture

  Jun 2005 - Jul 2007

  IT ANALYST

  • Worked for SBC Client, Handling DSL, Dial up and Broadband Connection Issues.• Handling Different Types of Protocols, OSI LAYERS, Handing Firewall, Web hosting • Handling All Network Issues including LAN, Wan, TCP/IP, Remote Desktop Issues,• Wireless Configuration, Configuring Windows Profile, Active Directory Profile.

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  Tata Consultancy Services

  Aug 2007 - Aug 2010

  IT SUPPORT

  • Responsible to Manage and maintain the Citrix PS4.5 Server large FARM having around 80 PS servers, Citrix Web server, License server and Citrix Secure Gateway (CSG) servers.• Complete Administration of Citrix infrastructure which include application installation, publishing, user access, Citrix PS server installation, configuration, and web and secure server installation and configuration, License server, load manager, resource manager, and policy.

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  Infosys

  Aug 2010 - Jul 2013

  LEAD CONSULTANT

  Work closely with the Project Managers and Professional services team during the complete implementation cycle which involves various meetings with PS/PM teams and end clients to decide the project cycle with timeline, resource allocation, finalize complete project plan and to resolve implementation issues.

• 

  Wipro Technologies

  Jul 2013 - Jul 2015

  Technical Specialist

  • Attend external prospect and client meetings and support business development by helping the team identify procedural and IT solutions that will enable us to work effectively with our prospects and clients, including the creation and delivery of innovative ideas and solutions.• Help the business (Sales & Product) anticipate operational and IT problems and identify potential solutions for these problems• Initially translate but eventually grow the business’ (both Sales and Product) ability to connect product and sales solutions into IT and operational delivery Show less

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  DXC Technology

  Aug 2015 - Jul 2018

  ADVISOR SYSTEM ADMIN

  Responsible for Supporting VDI INFRASTRUCTURE for Manulife Financial Corporation. . Countries of KLDC (Malaysia), HKDC (Hong Kong) , Tokyo DC (TOKYO) and OS DC (OSAKA) . Performing Daily Health Checks for all the Data Centers VDI machines and HK BPO Servers using PowerShell Scripting ensure the Environment is healthy always. . Involved in Office 365 Migration and Troubleshoot 0365 issues for the End user and involved in Hyper v Activities. . Supporting Different Domains for Citrix Xenapp 5.0, Citrix XenApp 6.0 and 6.6, Citrix NetScaler VPX 10.1 AppSense 8.2, APP V, XENSERVER VERSION 6.0.2 and XENDESKTOP 7.6. Involve in Upgrade Process of XENAPP and NetScaler Upgrades based on the Client Requirements. To evaluate, recommend, collect and confirm requirements of service requests requestors. To design and propose solutions to address concerns and requirements of service requests. Collaborate with other professionals to determine the requirement for infrastructure solutioning. Oversee progress of Infrastructure Operation team to ensure consistency with initial design. Provide technical guidance to Infrastructure Project Manager and Infrastructure Operation team. Ensure solutioning design meets all requirements of quality, security, modifiability, extensibility etc Show less

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  SAP

  Aug 2018 - now

  Migration from On-premises Virtual Apps to Desktop to Azure Cloud Design Architectural Overview and Security Concept POC from Citrix to Azure Cloud.Configure multi-factor authentication (MFA) for user accounts in the cloud.3rd level support of virtual workplace environments (e.g., Terminal Server, VDI, Jumphost) based on e.g. Citrix, MS Azure, VMware (on-prem and in the Cloud)Participation in rotating On-Call.Design and implementation of IT infrastructure including security measures.Custodian of Windows Terminal Services (WTS) that utilizes Citrix Xen technologies to provide Windows-based desktops and published applications to clients on multiple platforms. Install and configure Provisioning Services ConsoleArchitectural changes on Citrix XenApp / XenDesktop SDC landscapePackaging and deployment of software within SDCSetup and maintenance of Citrix infrastructureContinuous service and stability improvementsHardware support for CV infrastructure (on-site in Singapore) in collaboration with the local Data Center team.Worked with NetScaler Upgrade, Migrate to New Hardware, Upgrading HA Pair to the new FirmwareServer virtualization technology using Microsoft’s Hyper-V, SCCM, SCOM, SCVMM SCOM monitoring on Citrix serversApache CloudStack (on XenServer)- VDI migration from one storage to another, Clean-up of the unused VMCreate\Manage Citrix application user groups. Show less As a consultant my Role is focused on professional services relating to Citrix virtualization Engineering (Citrix/VDI solutions Lead) , involving Architecting, Design, Deployment and implementation Projects for various enterprise customers. I Lead all Citrix and virtualization projects I work with internal and customer facing consulting projects of low to medium complexities with all sections of the project . Hence, It involves Liaising with Technical Sales, Pre-Sales and Project Managers for delivering an End To End solution for projects involving Enterprise Virtualization Implementation Skills- Conduct POC workshops to meet customer, business and technical objective.- Project Planning and delivering major portions of implementation which include project documentation such as Statement of Work, Build Documentation, UAT, CoC & etc.Responsibilities: Design and Implement Infra along citrix Xendesktop and Xenapp 7.x with Provisioning server 7.x on Cisco UCS and VMware ESXi environment. Netscaler 10.x/11.x implementation. Architecting solutions around modern datacenter leveraging Public cloud technologies like Azure, Amazon Web Services (AWS) and vCloud Air Responsible for High Level and Low Level Design Documentation for the VDI setup First point of contact for WTS team (Citrix) at SAP in APAC region.- Install & configure Citrix Xenapp 6 (on new Windows server 2008 R2)- Configure\Manage OA and VC for Blade servers for hosting Citrix environment. Server virtualization technology using Microsoft’s Hyper-V, SCCM, SCOM, SCVMM and/or VMware ESXi 5.x & 6.x, vCenter, vRA, vRO SCOM monitoring on Citrix servers Apache CloudStack (on XenServer)- VDI migration from one storage to another, Cleanup of the unused VM- Create\Manage Citrix application user groups.- Gather software and hardware inventory for Citrix servers.- Create\manage Citrix farms, policies. Building the Golden Image in APAC for SAP users Show less

  • IT TECHNOLOGY SENIOR CONSULTANT

    Apr 2022 - now

  • Senior Technical Consultant

    Aug 2018 - Mar 2022