
Pradeep Kumar
Client Service Analyst

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About me
Sales Enablement, Content and Knowledge Management
Education

V.T.U
2000 - 2004B.E Computer Science
Vivek Vidhalaya
1996 - 199812th B.I.E.C; th B.S.S.E.B Science, maths
Symbiosis Centre for Distance Learning
2016 - 2018PGDBA Marketing/Marketing Management, General A+
JAMSHEDPUR CO-OPERATIVE COLLEGE
1996 - 199812th B.I.E.C; th B.S.S.E.B Science
Experience

Theorem (India) Pvt. Ltd
Aug 2005 - Aug 2006Client Service AnalystI joined theorem as a ‘Client Service Analyst’, where my role was to serve ads on website.The tools we used to serve ads were DART for publisher, Falk and Euroclick.

Accenture
Sept 2006 - Apr 2010Sr. Process Analyst• Interact with my on-shore clients to keep our page up to date in terms of any new project information, any client experience, proposal materials etc. • Take care of AIMS domain (Accenture Information Management Services) and my role was to update KX page, work on Active Directory, pulling metrics and suggesting clients as which pages are low performing and how we can increase the user interaction on those pages.• Develop and maintain content on the internal portal by using HTML.• Create myLearning pages (Training) and perform all document administration activities (dbase maintenance and update, document/homepage maintenance and update) for customer topics.• Enhance KM Services like Engagement & Asset harvesting Show less

Tibco Software Inc.
Apr 2010 - Aug 2010Direct Marketing SpecialistMy role was to closely work with Marketing Team, get inputs from products team, identify the end users, and send mass communication to end users informing them about our product and its functions. Setup webinars using WebEx/distribute whitepapers/communicate upcoming Events/track users’ activity etc.

Capgemini
Aug 2010 - nowSales Enablement Professional1. Providing the sales organization with the information, content, and tools that help sales team make the sales pitch more effectively - Ongoing editing and/or proof-reading of content for client facing proposals (RFIs, RFPs, Pitchbooks, etc.), including searching/plugging standard content, product/process diagrams, and/or other material related to the in-scope services.2. Designing and maintaining robust Content Management System: - Utilizing SharePoint and Drupal based platform as the Content Management systems, design and modify the content management systems to meet the functional and technical requirements defined by stakeholders. Show less
Licenses & Certifications

Knowledge Management
IIT Kharagpur, NPTELAug 2018- View certificate

Introduction to Project Management
SimplilearnJan 2017 - View certificate

Post Graduate Diploma in Business Administration
Symbiosis Centre for Distance LearningJun 2014 - View certificate

Inbound Certificate
HubSpot AcademyJun 2018 - View certificate

Creating a Responsive Web Design
LinkedInOct 2017 - View certificate

Foundation course in Managerial Economics
NPTELMay 2019 - View certificate

Sales and Distribution Management
NPTELMay 2019 - View certificate

AdWords Mobile Certification
GoogleJun 2018 - View certificate

Google Analytics for Beginners
GoogleApr 2018 - View certificate

Digital Unlocked Certification - The Online Marketing Fundamentals
GoogleNov 2017
Volunteer Experience
sales
Issued by Global India pvt ltd on May 2003
Associated with Pradeep Kumar
Languages
- enEnglish
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