Pradeep Kumar

Pradeep Kumar

Client Service Analyst

Followers of Pradeep Kumar376 followers
location of Pradeep KumarMumbai, Maharashtra, India

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  • Timeline

  • About me

    Sales Enablement, Content and Knowledge Management

  • Education

    • V.T.U

      2000 - 2004
      B.E Computer Science
    • Vivek Vidhalaya

      1996 - 1998
      12th B.I.E.C; th B.S.S.E.B Science, maths
    • Symbiosis Centre for Distance Learning

      2016 - 2018
      PGDBA Marketing/Marketing Management, General A+
    • JAMSHEDPUR CO-OPERATIVE COLLEGE

      1996 - 1998
      12th B.I.E.C; th B.S.S.E.B Science
  • Experience

    • Theorem (India) Pvt. Ltd

      Aug 2005 - Aug 2006
      Client Service Analyst

      I joined theorem as a ‘Client Service Analyst’, where my role was to serve ads on website.The tools we used to serve ads were DART for publisher, Falk and Euroclick.

    • Accenture

      Sept 2006 - Apr 2010
      Sr. Process Analyst

      • Interact with my on-shore clients to keep our page up to date in terms of any new project information, any client experience, proposal materials etc. • Take care of AIMS domain (Accenture Information Management Services) and my role was to update KX page, work on Active Directory, pulling metrics and suggesting clients as which pages are low performing and how we can increase the user interaction on those pages.• Develop and maintain content on the internal portal by using HTML.• Create myLearning pages (Training) and perform all document administration activities (dbase maintenance and update, document/homepage maintenance and update) for customer topics.• Enhance KM Services like Engagement & Asset harvesting Show less

    • Tibco Software Inc.

      Apr 2010 - Aug 2010
      Direct Marketing Specialist

      My role was to closely work with Marketing Team, get inputs from products team, identify the end users, and send mass communication to end users informing them about our product and its functions. Setup webinars using WebEx/distribute whitepapers/communicate upcoming Events/track users’ activity etc.

    • Capgemini

      Aug 2010 - now
      Sales Enablement Professional

      1. Providing the sales organization with the information, content, and tools that help sales team make the sales pitch more effectively - Ongoing editing and/or proof-reading of content for client facing proposals (RFIs, RFPs, Pitchbooks, etc.), including searching/plugging standard content, product/process diagrams, and/or other material related to the in-scope services.2. Designing and maintaining robust Content Management System: - Utilizing SharePoint and Drupal based platform as the Content Management systems, design and modify the content management systems to meet the functional and technical requirements defined by stakeholders. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • sales

      Issued by Global India pvt ltd on May 2003
      Global India pvt ltdAssociated with Pradeep Kumar