Abdus Sami

Experience

• 

  Advance Electronic Company

  Mar 2016 - Jul 2017

  Supervisor

  • Review and follow QA/QC plan from the client for completion of quality work.• Coordinate with Engineers on issues related to quality and execution.• Perform all Inspection operations of product from starting to end e.g. SMT Components, through holes components, polarity, soldering, in process inspection.• Final inspection of outgoing finished products according to applicable quality standard or customer conduct specification and requirements.• Evaluate and manipulate the data to enter in data base.• Using oracle ERP method to use entering data about the product.• Daily reports preparation and reporting to manager. Show less

• 

  ABANA Enterprises Group Co.

  Mar 2018 - Mar 2022

  ATM Service Engineer

  Extensive experience of installing, and servicing ATM machines.Complete knowledge of the mechanism used in ATM machines.Highly capable at examining, identifying, and fixing failed components in ATM machinesEffective written and verbal communication and documentation skillsPerform Cash and Printer Replenishment.Perform Preventive & Corrective Maintenance of ATMs (NCR, Diebold and Win core).Ability to resolve technical issues and repair ATM.Replaces ATM consumable parts like printer ribbons, journal paper, etc.Proficient in retrieving and maintaining digital records from central server Show less

• 

  SAFE I سيف

  Mar 2022 - now

  Monitoring Officer

  • Performing routine maintenance on ATMs to ensure optimal functionality.• Conducting preventive maintenance checks and repairs as needed.• Diagnosing and resolving hardware and software issues related to ATMs.• Responding to service calls promptly and address technical problems efficiently.• Installing, upgrading, and replacing ATM components, including card readers, cash dispensers, and security features.• Ensuring compliance with manufacturer specifications during installations.• Implementing software updates and patches to enhance ATM security and performance.• Collaborating with technical support teams to resolve software-related issues.• Conducting thorough testing of ATMs after maintenance or installation to validate proper functionality.• Performing quality assurance checks on new ATM deployments.• Providing technical support to customers and address inquiries related to ATM operations.• Communicating effectively with customers to understand and resolve their issues.• Maintaining detailed records of all ATM service activities, including maintenance, repairs, and installations.• Completing service reports and documentation in a timely and accurate manner.• Ensuring that ATMs comply with security standards and regulations.• Implementing security measures to protect against fraud and unauthorized access.• Managing and tracking inventory of ATM components and spare parts.• Coordinating with procurement teams to replenish stock as needed.• Training customers or end-users on basic ATM operations and troubleshooting procedures.• Providing technical guidance to less-experienced team members if applicable.• Responding to emergency service calls and address critical issues promptly.• Collaborating with other technical teams to resolve escalated problems.• Working closely with ATM vendors to obtain technical support and resolve complex issues.• Participating in meetings and training sessions provided by vendors. Show less