
Hillary Bleke
Camp Counselor

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About me
Sales and Service Professional
Education

Florida State University
2011 - 2015Bachelor’s Degree Exercise ScienceActivities and Societies: Delta Gamma Fraternity, Pre-Physical Therapy and Occupational Therapy Club, National Society of Collegiate Scholars
Experience

Camp Laurel South
Jun 2012 - Aug 2012Camp Counselor- Managed and coordinated activities for ten 8th grade girls at a summer camp.- Part of a twelve member aquatic team providing instruction in waterfront activities for over 500 campers.- Completed American Red Cross Water Front Safety Course and was trained to access risks and respond to emergencies along a 2,500-foot shorefront.

Florida State University Panhellenic Council
Jan 2013 - Aug 2013Recruitment Counselor- Selected to lead a group of women through Florida State’s Panhellenic Recruitment. - Trained in a semester long course to develop leadership, organizational and marketing skills.- Conducted group meetings focusing on individualized guidance while encouraging personal decision-making.

Center for Orthopedic and Sports Physical Therapy
Jan 2014 - Aug 2014Internship-Assisted and observed physicians during patient’s evaluation.-Held various administrative responsibilities in order to improve efficiency in the office

Tom James Company
Jul 2015 - Jul 2016Sales Representative-Built a book of business serving over 100 elite clientele and offering them a product that was superior in quality, overall value, fit, and convenience. - Spent over two hours each day cold calling potential new clients, as well as established clientele.- Awarded Oxxford incentive trip for exceeding quota during first three selling employment months.- Advanced to Shadow Trainer, a leadership position, within three months of employment, by attaining high sales goals, displaying replicable selling characteristics and maintaining a strong work ethic. Show less

Spohrer & Dodd, P.L.
Jul 2016 - Nov 2016Executive Assistant-Greeted clients and performed administrative and clerical tasks, handled a multi-line phone system

AvalonBay Communities
Jan 2017 - Feb 2020-Responsible for managing 405 units between 2 company locations. -Completed monthly variance reports in order to analyze property performance and manage discrepancies. -Completed bi-weekly pricing and renewal calls to optimize profitability. -Investigated, addressed and resolved resident concerns, while documenting all interactions accordingly. -Reviewed move-out files while completing Itemized Apartment Receipts (IAR) and transmittals. -Participated as a managerial member of a company team dedicated to determining volunteer opportunities and events within the entire San Diego AvalonBay portfolio while using the software Benevity to engage volunteer hours with employees. -Created monthly newsletters and organized resident events to improve customer satisfaction. -Utilized Peerspace to book outside events at community. -Maintained relationships with vendors and volunteer organizations to facilitate employee and resident opportunities. Show less
Sales and Service Supervisor
Jan 2018 - Feb 2020Leasing Consultant
Jan 2017 - Jan 2018

Alachua County Public Schools
Jul 2020 - Jul 2021Teacher-Supervised and instructed 19 fourth grade students addressing individual needs and teaching styles while fostering a safe learning environment-Developed and implemented differentiated lesson plans to accommodate multiple learning styles-Collaborated with students and parents to set short and long term goals for success. -Developed relationships with fellow teachers to promote teamwork and efficiency.-Collaborated with administrators on classroom policies, management strategies and discipline.-Implemented classroom management improvements to enhance morale and engagement.-Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication. Show less

ShowingTime+
Jan 2022 - nowSenior Customer Success Manager
Jan 2025 - nowCustomer Success Manager
Jan 2022 - Apr 2025
Licenses & Certifications
- View certificate

Leading without Formal Authority
LinkedInJul 2024 - View certificate

Project Management Skills for Leaders
LinkedInOct 2024 - View certificate

Characteristics of a Great Scrum Master
LinkedInOct 2024 - View certificate

Leadership Skills for The Future
LinkedInOct 2024 - View certificate

Digital Body Language
LinkedInJun 2024 - View certificate

Building Customer Loyalty
LinkedInApr 2023 - View certificate

Engagement Evaluation Best Practices for Customer Success Management
LinkedInFeb 2023 - View certificate

Articulating Your Value
LinkedInMar 2023 - View certificate

Business Fundamentals for Customer Success Managers
LinkedInDec 2022 - View certificate

Engagement Evaluation Best Practices for Customer Success Management
LinkedInFeb 2023
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