Binay Kumar

Experience

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  CGI

  Jul 2008 - Apr 2015

  Software Engineer

  As a Software Engineer, I have successfully worked on Shell HSSEApplication product of Oil & Gas domain. In this tenure, I have proficientlyprovided L2 and L3 level Application Support. I also attended and resolvedissues and queries raised by the client across the globe. Responsible forexecuting Incident Management, Change Management, ProblemManagement and Release Management using ticketing tool ServiceManager 7. Efficiently prioritized tickets and ensured timely closure.Actively supported in application enhancement, bug fixing, release activityand post implementation support. Demonstrated strength by skillfullyengaging with client and vendor regularly, generated reports andinteracted directly with clients to accommodate any change. Significantlyperformed database analysis, manage support resources and coordinateweekly status meetings. Prior to this, I also worked as Software Engineer inBanking Domain - Product: QPH/QLM and as IT Consultant in BankingDomain - Product: RBI RTGS/IAS Show less

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  SAP

  Jun 2016 - now

  Software PX Specialists

  Partner Termination: Collecting all partner termination relation information from the responsible Partner Manager, validating and updating information on PRM tool.Partner Merger & Acquisition: Collecting all information, seeking approval on the M&A. Updating the merger data sheet with information pertaining to victim partner that needs to be transferred to the Survivor partner and executing the same. Terminating the victim partner.Customer Novation: Coordinating and collecting all the customer novation related information, validating and verifying details of customer, seeking approval and requesting legal to prepare EUMA or guiding the partner to complete the order form.Partner Recruitment & Due-Diligence: Verifying and validating details of prospective partners, coordinating with field recruiter for approval, following up with prospective partners for details and documents. Creating Due Diligence project in DD tool as per information received from 3rd party. Seeking finance approval from finance team and recording all details of prospects on PRM tools.Deal Desk Support: Supporting and enabling Partners and Internal Sales teams. Maintaining close alignment with Commercial Finance, O2I, MGTM and Sales Teams. Supporting opportunity and sales quotes, validating documents prior to order submission. Checking order received before booking process, sending it for processing, invoicing and reporting completion of process post review of order details.DRS: Deal registration is a program for channel partners to be able to submit their prospect deals and as a deal registration qualifier one needs to accept or reject based on a few criteria’s and guidelines provided. Others: Responsible for preparing and distributing weekly and monthly status report. Imparting training to team members and colleagues, troubleshooting and documenting the process. Analyzing process flow and recommending solutions to reduce operational times and increase efficiency. Show less