Joel Gomez

Experience

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  ITS

  Apr 2012 - Apr 2015

  • Networking and Last Mile Architectures Designs for Claro VIP Customers.• Creation of engineering documents, Visio Diagrams and HLD documents with the new solution. • Network Operation Center In Claro responsible for the analysis and solving failures and outages of the IP Core, RAN and MPLS network in Guatemala and Central America.• Documentation process of any problem or change request and able to have on-call rotations to provide adequate coverage for clients and services.

  • IP Design Engineer

    Apr 2014 - Apr 2015

  • NOC Specialist

    Apr 2012 - Mar 2014
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  Tigo Guatemala

  Apr 2015 - Apr 2019

  VAS Operations & Maintenance Engineer

  • L3 Support Engineer responsible for ensuring high Availability and Reliability of Red Hat Servers and critical systems.• Bash scripting and creation of healthchecks in Unix-like OS to monitoring servers performance.

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  CiberC LATAM

  Apr 2019 - May 2020

  Network Operations Engineer

  • End-to-End support and T-shooting, L2 and L3 devices Cisco and Huawei, BGP, OSPF, MPLS, L3VPN protocols.• Creation of Network Engineering documents (MOPs) for network changes and Python Scripting for Network Automation.

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  Huawei

  Jun 2020 - Nov 2020

  Lead Consulting Engineer

  • Consulting Engineer at Huawei GSC (Global Service Center) in Queretaro Mexico. Responsible of implementation and delivery of new IP Projects for Latam Region.• Lead the regional Networking team for Implement and delivery of new solutions including documentation: HLDs, LLDs and MOPS.

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  Millicom (Tigo)

  Nov 2020 - Jul 2021

  Postsales Support Engineer

  • Offering after-sales technical support services for Premium B2B customers, assess client issues and provide recommendations for resolution.•Support Full-scale business solutions and ensure timely and accurate reporting of root cause analysis (RCAs) to internal and relevant external stakeholders as per agreed SLAs.

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  GBM

  Jul 2021 - now

  • Responsible for architecting and design Data Center and Hybrid Cloud solutions according customer needs and deliver them to other teams that will plan, deploy, operate and deprecate these designs.• Develop and lead regional strategy to position innovative networking solutions for the market and colaborate with Stakeholders to ensure technical solutions align with business goals and objectives.• Provide top level technical support and leadership to regional Presales teams for operational matters: Data Center Cloud & AI: SDN, Cisco ACI, NX-OS, Nexus Dashboard, UCS, AI PODs and also support them with administrative matters: BoMs, Deals, Quotes and Network Diagrams. Show less

  • Regional Data Center & Hybrid Cloud Architect | Top Gun

    Jun 2023 - now

  • TSS (Tech Support Services) Engineer

    Jul 2021 - Jun 2023
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  Universidad Rafael Landívar

  Aug 2024 - now

  Professor / Catedrático titular

  Teaching Networking and SDN on the Electronics and Telecommunications Engineering program.• Software Defined Networks (SDN)