Bogdan Dzhelmach

Experience

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  SupportYourApp

  Mar 2011 - Jan 2015

  MacOS Software Technical Support

  ➔ Provided expert technical support for macOS apps to high-profile clients including MacPaw Inc., Boinx Ltd., Coppertino Inc., and Macroplant LLC.➔ Implemented effective solutions to complex technical issues, ensuring a seamless client experience and timely resolutions.➔ Conducted product demos and created video tutorials to help clients understand key software features and functionalities.➔ Delivered prompt, professional support with strong communication skills, maintaining high client satisfaction.➔ Stayed current with the latest macOS advancements to provide top-tier technical support and keep clients up-to-date with new technologies. Show less

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  Softorino

  Jan 2013 - now

  Lead the team at Softorino, a software development company that makes software for macOS & Windows. With a simple goal: Create apps that solve a great problem and be REALLY easy to use.➔ Launched AltTunes, the best new iPhone management software, which was featured in The New York Times.➔ Transformed Softorino from a one-time license model to a recurring revenue subscription business, growing from ZERO to 20,000 paid subscribers in 3 years.➔ Co-produced and shot video keynotes, the first of their kind in the macOS and Windows software niche, which gained over 100k views, helping to elevate product visibility and engagement.➔ Oversaw all aspects of operations including sales, marketing, product development, and customer support, resulting in a 12% YoY growth in ARR.➔ Built and managed a high-performing team of developers, designers, and product managers, driving the successful launch of 5+ software products, including multiple “#1 Product of the Day” and “#1 Product of the Week” awards on Product Hunt.➔ Developed and executed the company’s strategic vision, aligning it with growth objectives and achieving a 30% increase in website traffic and 25% uplift in user retention.➔ Established and maintained relationships with key stakeholders, including customers, partners, and industry leaders, contributing to 20% annual growth in user base.➔ Led the development of Softorino’s YouTube channel strategy, which grew to 3.8 million views, increasing product awareness and user engagement.➔ Ensured top-tier quality and customer satisfaction across all products, maintaining Softorino’s position as a trusted software developer in the industry. Show less Led marketing efforts at Softorino, driving successful product launches and scaling growth through strategic digital marketing and creative leadership.➔ Spearheaded the launch of major products, including WALTR 2, iRingg, and Softorino YouTube Converter, resulting in a 25% increase in new users across all platforms.➔ Managed and developed a high-performance marketing team, fostering creativity and collaboration to meet aggressive growth targets.➔ Led creative copywriting, landing page optimization, and email marketing strategies, contributing to a 30% uplift in conversion rates.➔ Executed strategic SEO and digital marketing campaigns, driving a 40% increase in organic traffic and improving overall product visibility.➔ Developed and managed affiliate partnerships and advertising campaigns, boosting revenue through targeted promotions and collaborations.➔ Collaborated cross-functionally with product and design teams to ensure cohesive messaging and effective go-to-market strategies.➔ Directed the creation of compelling advertising materials for media and social media channels, resulting in 15% higher engagement.➔ Continuously analyzed and optimized marketing strategies, leading to measurable growth and sustained brand visibility. Show less ➔ Collaborated with teams to define core messaging and identify target audiences, ensuring a consistent brand voice across all marketing channels.➔ Developed creative visual and copy concepts, presenting compelling options for team review and feedback.➔ Led the production of print and broadcast advertising materials, driving brand awareness and aligning with company goals.➔ Executed marketing strategies that resulted in increased engagement and traffic, aligning with emerging market trends and opportunities.➔ Managed social media campaigns, increasing engagement and driving traffic to the company’s website.➔ Conducted market research to identify growth opportunities and prepared persuasive sales letters and articles that effectively promoted products.➔ Coordinated public relations efforts, enhancing brand visibility and improving company reputation. Show less

  • Chief Executive Officer

    Oct 2021 - now

  • Chief Marketing Officer

    Jan 2015 - Oct 2021

  • Copywriter & Marketing Manager

    Jan 2013 - Feb 2015
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  Quidget

  Jul 2024 - now

  VP of Products

  Guide the team to bring Quidget AI agent to the market, which helps businesses handle up to 80% of Tier-1 support questions. My role includes setting the product strategy, guiding the team, and using customer insights to build features that improve customer service efficiency.I work closely with different teams to ensure our product is easy to use, effective, and fits the needs of businesses looking to automate their customer support.

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  Euphoric.ai

  Jul 2024 - now

  VP of Products

  Deliver product vision & strategy for our AI-powered help desk. My job is to guide the product team, use market data and customer feedback to make decisions, and ensure smooth product launches.