Md. Abdur Rahman Tanmoy

Experience

• 

  Grameenphone Ltd

  May 2010 - Mar 2012

  Customer Manager

  • Serve customers with helping attitude to play a significant role in customer satisfaction, retention, and acquisition to enhance the brand image of Grameenphone• Understand the needs and accordingly provide one-stop quality Customer Service to ensure positive customer experience.• Proactively aware/inform customers regarding products/services• Sale through inbound and outbound contacts. • Capture customer insights and escalate critical issues / complaints and provide timely feedback• Maintain targeted KPI on a regular basis Show less

• 

  Standard Chartered Bank

  Sept 2011 - Nov 2011

  Intern

  • Promote IG and FT program in different Universities• Perform Daily HR activities

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  Banglalink

  Jan 2012 - Nov 2017

  Develop the Marketing Strategy and action plan of Corporate and Government SegmentDevelop the Budgets of the B2B Segments inline with the overall budget of the companyDrive the P&L of Corporate Segment keeping in alignment with the overall B2B ambitionDesign Campaigns and Events for the B2B SegmentEfficient product life cycle management and channel KPI monitoring Establish daily/weekly/monthly SoHo segment KPI in accordance with B2B business plan Design Effective product & campaign initiatives to drive revenue with quality acquisition and customer retention. Coordinate with CVM team to retain & grow our existing customers contribution Design, develop and implement products and services as per roadmap Collaborate with internal and external stakeholders to ensure regulatory compliance of all products Show less • Design new product and services based on market requirement• Identify develop, Plan and implement strategic Marketing plan centered on the company’s Objectives, Market Characteristics and Cost & Markup Factors• Plan and create Financial Budgets for B2B. Develop and implement B2B Opex plan and manage the variance• Evaluate the financial aspects of product development based on budgets, expenditures, development appropriations, and return-on-investment and profit-loss projections.• Develop pricing strategies, balancing B2B objectives, customer satisfaction and competition• Direct and coordinate marketing activities and policies to promote products and services aligned with internal stakeholders• Sales forecasting and strategic planning to ensure the sales and profitability of products, or services, analyzing business developments and monitoring market trends • Work with internal stakeholders to resolve product and service related problems• Identify Core KPI for marketing, Commercial and Financial ReportingIdentify customer group – Churn, No Usage, No RechargeBreak down the Customer group into segments to cater them with personalized offersDesign and execute appropriate campaigns matching segments demand, usage trend, purchase capabilityDevelop B2B end –end customers lifecycle management initiatives and implementations to enhance customers retention and reduce churn Show less • Build Recognition for Banglalink as one of the best telecom Brand• Plan, develop and execute strategies for quality customer acquisition for the Large business segment• Recommend products to the customers based on customer’s needs & interests.• Devise strategies for retention and expansion of existing market in large corporate segment.• To achieve monthly subscribers’ acquisition and revenue targets as approved in business plan of corporate sales.• To develop strategies for team building activities • To submit updated reports to the management and superior about competitors’ activities and strategies.• Establish extensive network with local and national key informants and business / community leaders (public, NGOs and private sector).• Visit the corporate clients in regular basis• Work effectively alongside other departments to ensure integrated approach to customer.• Generating ideas to create sales opportunities for new products either in existing or new market as well as in the replacement market.• To execute varieties corporate event / dignitary event and work for Mobile Banking Solutions with the Process Flow Show less • Build Recognition for Icon as a Premium Brand in the telecom sector• Understand the needs of the target customer and provide customized solution• Manage and develop relationships with potential target group• Identify and establish relationships with the targeted personnel• Plan and meet client to maintain and develop relationships and increase additional business• Study the formal and informal background (i.e. organizational attachments, lifestyle, peer group etc.) of the key icons• Organize client related events and interactions• Provide after sales services• Manage operations for smooth customer services• Visit clients on regular Basis Show less

  • B2B Product and Pricing Manager- Corporate and B2G

    Jan 2017 - Nov 2017

  • B2B Marketing Manager

    Dec 2014 - Dec 2016

  • Corporate Account Manager

    Feb 2014 - Nov 2014

  • Icon Manager

    Jan 2012 - Jan 2014
• 

  The Second Source

  Jan 2016 - now

  Founder

  We provide seamless remote services to businesses worldwide, delivering exceptional quality and efficiency, no matter where you are. From project management to specialized tasks, we handle the details so you can focus on growth

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  Exness

  Nov 2017 - Apr 2019

  Business Development Manager- VSAM

  Building up a strong client portfolio in different markets and regions.New acquisition and growth of existing MarketLeverage appropriate planning tools to define targeted customer list for account reviews and high priority customer campaignsResearch sources for developing prospects and for information to determine customer’s potential.Analyze the territory/market’s potential and determine the value of existing and prospective customers value to the organization.

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  Shohoz

  Apr 2019 - Dec 2019

  AGM, Customer Lifecycle Management & Lead for SHOHOZ BUS

  Lead the CLM team to ensure effective team performance • Formulate, develop, implement and own the CLM strategy and program in order to contribute to revenue achievement, Churn control and market share • Conduct market studies , analysis and forecasting to generate and/or evaluate new business opportunities • Develop personalized digital and App offers by analyzing customers profile, values, propensity, potentiality, segments to ensure proper, instant and interactive personalized offer for every cohorts • Proactively identify of micro-campaign, up- / cross-sell opportunities and manage campaign execution and performance. • Manage retention programs that achieve churn and revenue improvement for customers of different cohorts • Explore new opportunity and end-to-end responsibility from product development till launching • Measure and report on all campaign results, partner with analytics on campaign targeting, offer management and reporting financial impacts on key initiatives. • Measuring Return on Investment and Pre/Post analysis of campaign • Below the line communication of different customer segments based on customer behavior to increase revenue and customer engagement • Develop upselling and cross selling strategy and implement data and voice segmented upselling and Cross selling initiatives • Managing campaign Roadmap and Calendar Show less

• 

  SManager

  Feb 2020 - Jun 2023

  Co Founder & Chief Business Officer || Sheba Platform Limited || sManager

  - Building sManager from inception to make it the largest MSME platform in Bangladesh- Built a team of 41 Core Members and 200+ Front Line Employees in Different Roles - 1M+ Registered User Base- 400 Cr GTV Annually• Build and implement the vision and the growth plan of the business targeting the MSME segment of the country• Design the strtegic Roadmap of the business for 1 year, 3 year and 5 years• Setting up and building the team to help build the vision of the company• Lead, inspire and develop sManager’s growth team and ensure achievement of goals with highest standard of performance• Instill the belief of the core values within the team – Agile, Data Driven, perseverence, Impact Oriented, Wining team Mentality and customer Experience• Develop and lead the revenue generation and business development strategy and efforts• Create strategic growth plans financial roadmaps and product Roadmaps• Identify innovative ways to grow business, impact, platforms, and partnerships• Cultivate relationships with key stakeholders, partners, and clients• Leading by example to set up best practices in innovative and impactful growth culture across team• Measure and analyze current revenue streams, offerings, and relationships to optimize business growth and revenue strategy• Overseeing the complete operation of an organization in accordance with the direction established in the strategic plans• Looking at potential partnership under circumstances that will enhance the growth and revenue of the company• Measuring Return on Investment and Pre/Post analysis of new initiatives Show less

• 

  AlterC

  Jul 2023 - now

  Founder
• 

  Trek N Tread

  Jul 2023 - now

  Founder and CEO

  https://www.trekntread.com