Anowar Hossain

Experience

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  BlueNet Communication JV Ltd

  Sept 2020 - Sept 2022

  Customer Relationship Officer

  The leading ISP in Bangladesh. Offers high-bandwidth FTTH solutions for homes and businesses that enhance user Internet experience. Key Responsibilities:• Resolve complaints on various platforms, and follow up by phone.• Forward customer queries, and resolve urgent issues via Anydesk or physically.• Timely report complex issues to the technical team leader.• Assist with other duties related to Customer Support.• Prepare follow-up reports, and manage communication.

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  Upwork

  Nov 2021 - now

  UI/UX Designer

  As a freelance UI Designer on Upwork, I excel in crafting captivating and user-friendly interfaces for websites, apps, and digital platforms. Here's what I bring to the table:• Design engaging interfaces for websites/apps.• Collaborate with clients for compelling designs.• Use industry tools, and stay updated on design trends.• Conduct user research, and collaborate with developers.• Meet deadlines, and exceed client expectations.• Strive for impactful digital experiences. কম দেখুন

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  Expert Online

  Oct 2022 - May 2023

  Technical Support Manager

  Top ISP in Bangladesh, offering high-bandwidth FTTH solutions to enhance home and business internet experiences.Key Responsibilities:• Promptly resolve customer issues and provide technical assistance.• Diagnose hardware and software problems.• Collaborate on complex issues with the technical team.• Maintain accurate customer interaction records.• Stay updated on product knowledge for informed support.

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  Varendra IT

  Jun 2023 - Nov 2023

  Assistant Manager

  Premier ISP in Bangladesh, providing high-bandwidth FTTH solutions for enhanced home and business internet experiences with exceptional service and teamwork.Key Responsibilities:• Drive regional business development for growth and profitability.• Lead an aligned, productive team.• Act as the primary contact for customer satisfaction.• Analyze performance metrics and provide reports for senior management.

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  Business Partner Group

  Jul 2023 - Dec 2023

  Web Design Project Manager

  In my role as a Product Manager, I employ a versatile approach to product development and management, overseeing various responsibilities.Key Responsibilities:• Analyze needs, track trends, and assess competitors.• Define product features precisely.• Contribute to design, selecting web design and software.• Oversee the product lifecycle, driving ongoing improvements.• Coordinate teams for successful product execution.• Play a central role in market innovation and evolution. কম দেখুন