Adele Cattaneo Della Volta

Experience

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  Fondazione Accademia Italiana della Marina Mercantile

  Apr 2016 - Oct 2016

  Assistant to Project Manager and Course Manager

  Assistance to foreign trainees and lecturers Logistic organisation of the clients in Italy Administrative Activities

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  Stazione marittima di Genova

  Feb 2018 - Feb 2021

  Terminal Hostess

  Check-in / check-out proceduresAcceptance and labeling of baggageGeneral assistance for the disembarkation / embarkation of passengers

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  Arktek Asia Limited

  Sept 2019 - Feb 2020

  Key Account Intern

  Brand awareness promotions through product presentation and site visits Providing support and managing relationship with existing and acquired customersParticipation on trade fair (Salone del Mobile di Milano in Shanghai)Monitoring the processing of orders and check distribution’s schedule Creating documents related to the sales process: proposals, quotations, presentations.

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  Training 4U S.r.l.

  Feb 2020 - Oct 2021

  Coordination activists in a series of IT processes with a focus on:Problem solving Goal achievement in compliance with deadlines Identify and compare data quality problemsDetermine root cause for data quality errorsCollaborating with database developersDocumenting processes and maintaining data recordsServing as a liaison between suppliers and users System Administrator of SeaEvent Incident reporting system for Carnival Maritime Group operating lines:Set up accounts and ensure security through access controlMonitor performance and maintain system according to requirements Troubleshoot issues by assisting users and dealing with supplier relationsDevelop expertise and manuals to train staff on new technologiesResearch to implement new upgrades to keep up with business needs

  • Analista business junior

    Sept 2020 - Oct 2021

  • Business Analyst

    Feb 2020 - Aug 2020
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  GFT Technologies

  Nov 2021 - Feb 2024

  Application Management Service

  Delivery of incidents based on topic and priority Following up with users to ensure full resolution of issuesManagement of data availability process Determine the best solution based on the issue and details provided by users Identify and suggest possibile improvements on procedures Running reports to analyse common complaints and problems Writing, editing and revising training manuals

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  Intesa Sanpaolo

  Feb 2024 - now

  Data Management and Technology