Marcel Boudreau

Experience

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  Scotiabank

  May 1997 - Jun 1998

  Bank Teller

  • Processed personal and corporate financial transactions, including Foreign Currency and ATM• Promoted bank products and services

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  Loblaw Companies Limited

  Jun 1998 - Jul 2004

  Retail Merchandising Coordinator / Buyer

  • Developed and maintained weekly/monthly/yearly reports using business intelligence software and Microsoft Excel• Negotiated promotional programs with suppliers and vendors• Developed and implemented category marketing and promotional programs • Monitored effectiveness and performance of merchandising programs • Developed professional rapport with retail store staff and vendor community to resolve issues• Coordinated with supply chain and vendors to ensure efficient flow of inventory, including coordinating transportation between vendors, distribution centres, and retail locations Show less

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  Parks Canada

  Jul 2004 - Sept 2005

  Business Plan Analyst

  • Analyzed regional long-term capital plans and assisted in development of presentation material leading to strategies for allocation of new capital funding• Development of the Agency’s asset management accountability framework; creation of new and innovative business planning, asset and materiel management analysis and reporting mechanisms• Development of template and content of Parks Canada’s Asset Overview in support of the effective management of Eastern Canada’s $4.4 Billion asset base • Update and consolidation of Eastern Canada revenue using SAP software for current and previous year comparative analyses• Use of Parks Canada’s Asset Management System (AMS) for analysis supporting national roll out, and conduct training sessions Show less

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  Statistics Canada | Statistique Canada

  Jan 2009 - May 2010

  Acting Account Executive Manager

  • Planned and implemented the marketing and dissemination programs of statistical information• Remotely managed up to 8 employees in a unionized environment: established priorities and milestones, resolved conflicts, conducted employee performance evaluations, and set training plans• Provided input to budgets based on operational needs• Reviewed individual and regional Key Performance Indicators (KPI)• Identified human resource needs, determined and recommended the appropriate selection methods (internal and external resources) to meet operational objectives Show less

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  Statistics Canada | Statistique Canada

  Jun 2011 - Oct 2015

  • Working group project team leader – developed strategies for Regional Senior Management regarding business development and outreach activities• Worked with big data; provided quantitative analysis of social, demographic, and economic data for clients, presentations, and workshops• Liaison between internal divisions and external clients; represented region on working groups and conference calls; collaborated with internal divisions for stakeholder relations• Provided client support regarding licensing requirements• Negotiated and completed contracts and letters of agreement for external clients, and provided contractual leadership and support to internal clients• Conducted cost recovery sales and marketing initiatives; managed multiple client relationships concurrently• Developed and facilitated workshops and presentations in both French and English• Regional team leader for Oracle based client relationship management system (CRM) Show less

  • Account Executive / Consulting Analyst

    Sept 2005 - Oct 2015

  • Acting Regional Advisor

    Jun 2011 - Sept 2011
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  Health Canada | Santé Canada

  Oct 2015 - Jan 2018

  Senior Program Officer

  • Lead or support IT-related projects for the branch by facilitating activities among the stakeholders• Joint project leader with corporate partner for improving IT support to remote nursing facilities• Authored an IT Orientation Guide for non-technical remote workers• Branch coordinator for Application Portfolio Management using Clarity tool• Participate in Lean Six Sigma Voice of the Customer activities to elicit client Business Requirements• Prepare reports and recommend options and strategies for management decision making Show less

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  Under Armour

  Nov 2017 - Apr 2018

  Seasonal Sales Associate (PT)

  • Process accurate sales transactions• Maintain effective communication with customers, teammates & management in a high performing store

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  Shared Services Canada | Services partagés Canada

  Jan 2018 - now

  • Serve as a point of contact between the client and the corporate IT organization• Ensure all current and planned IT services are delivered to agreed and achievable targets• Manage client relationships, business needs, and expectations• Advocate for IT and directly involved in client planning sessions• Recommend new uses of IT to enhance client performance• Resolve disputes between clients and IT as a service provider• Negotiate IT services and prices, and service level agreements (SLAs)• Communicate IT strategic plan, policies and governance models to clients• Engage in short-term tactical planning with client in order to achieve strategic, longer-term goals Show less

  • Service Delivery Manager

    May 2019 - now

  • Account Manager

    Jan 2018 - May 2019