Mayowa Aransiola

Experience

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  UBA Group

  Apr 2014 - now

  IT Regional Support/ System Administrator

  • Evaluate, analyze and provide feedback on user experience with deployed IT solutions/services• Work with other team members in the manual collation of IT assets inventory. Records are to be kept in a shared repository pending the availability of the Assets inventory management portal• Replace end-of-life IT assets, Identify obsolete and poorly resourced IT assets in the bank, upgrade assets running on low resources to get a better output, carry and provide application installations and support• Ensure Preventive Maintenance on computers to remove dust/dirt on sensitive parts, Disk de-fragmentation and user profile management, and Antivirus update. IT Room cable management and Maintenance of other IT Devices• Takes responsibility for understanding client requirements and coordination of the fulfilment of those requirements working with other IT service delivery functions where necessary• Replace end-of-life IT assets, Identify obsolete and poorly resourced IT assets in the bank, upgrade assets running on low resources to get a better output, carry and provide application installations and support• GRP Daily Review of reports and exception resolution.• Business Office link performance reports and downlink resolution Show less

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  TRANSWISE LEGACY LIMITED

  Jan 2020 - Aug 2023

  TECHNICAL SUPPORT

  • Establish communication with the client or end-user through phone calls, emails, or video conferencing.• Listen and understand the user or client issue after establishing communication and ask relevant questions to get a clear picture of the problem.• Troubleshooting based on the information gathered via remote desktop access, running diagnostic tests, or providing step-by-step instructions to the client.• Identify the cause to prevent it from happening again. Document the issue and the steps taken to resolve it.• Follow-Up with the client to ensure that the issue has been fully resolved and there are no further issues.• Document the entire process, including the issue, steps taken to resolve it, and follow-up with the client. This documentation can be used for future reference• If the issue cannot be resolved, escalated issue to a higher-level support team or a specialist/vendor• Continuously improve the support process by analyzing and reviewing the documentation and identifying areas for improvement. Show less

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  KLANTEN CONTACT SERVICE (KCS)

  Jun 2023 - now

  CHAT MODERATOR/CHAT SUPPORT

  • Oversee online communication platforms, ensuring respectful and appropriate interaction.• Responding to customer queries in a timely and accurate way, via phone, email or chat• Update our internal databases with information about technical issues and useful discussions with customers• Collaborate with other moderators and team members to improve chat room functionality and user experience• Stay up-to-date on industry trends and best practices for online community moderation• Analyze, log and report important information (eg. Duplicated profile or impersonating users) Show less