Darcy Amparo

Experience

• 

  Other Professional Experiences

  Jan 2014 - Sept 2017

  Receptionist and Cashier

  Worked in reception and customer-facing roles, building resilience and adaptability.Gained experience in service, multitasking, and adjusting to diverse environments.

• 

  Apple

  Jul 2018 - Jan 2021

  Technical Support Advisor - Via third-party contractor

  Delivered customer support with focus on excellence, empathy, and problem-solving.Developed strong communication, active listening, and organizational skills in a high-demand environment.

• 

  Shopee

  Feb 2021 - now

  Audited marketing configurations on the platform (banners, campaigns, vouchers, and offers).Designed proactive projects focused on efficiency and reducing operational errors.Automated tasks using Google Sheets and App Script, delivering scalable solutions.Aligned strategies with diverse stakeholders to ensure high-value deliverables. Configured promotional campaigns: banners, product highlights, notifications, and coupons.Achieved top performance rating (Grade A) in annual evaluation.First junior analyst in the area to reach this level since Shopee’s launch in Brazil. Created and maintained the customer service knowledge base.Led operational training and served as a technical point of contact.Improved process standardization and contributed with initiatives recognized by leadership.

  • Quality Analyst – Marketing Operations

    Sept 2024 - now

  • Marketing Analyst – Marketing Operations

    Aug 2023 - Aug 2024

  • Customer Experience Specialist – Training & Knowledge Base

    Feb 2021 - Jul 2023