Andreea Hutanu

Experience

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  CGS (Computer Generated Solutions)

  Aug 2021 - Jan 2022

  Customer Service Representative

  My responsibilites consisted of :• Maintaining a positive, empathetic, and professional attitude toward customers at all times;• Responding promptly and friendly to customer inquiries;• Communicating with customers through various channels;• Keeping track of all existing&new procedures;• Communicating and coordinating with colleagues as necessary.• Maintain a courteous and calm manner at all times to de-escalate stressful situations;• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders; Show less

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  ClearSky Network

  Jan 2022 - Nov 2022

  Account Manager

  At the moment, my job consists of : • Building and maintaining strong, long-lasting customer relationships• Serve as the lead point of contact for all customer account management matters;• Prepare reports on account status;• Working with a directory of over 300 clients/companies;• Providing clients with legal and financial information;• Handling invoices, collecting funds for the requested services and efficiently tracking them until the point of completion;• Providing comprehensive, extensive updates in a timely manner in regards to pending tasks both to clients, and the higher management team; • Collaborating with internal departments to facilitate client need fulfillment;• Collecting and analyzing data to learn more about customer behavior;• Resolving complaints and preventing additional issues by improving processes and escalating when necessary; • Working as a liaison between the client and the company;• Collaborating with various internal departments to ensure that they fulfill all customer requests. Show less

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  QS Quacquarelli Symonds

  Nov 2022 - now

  Candidate Partnerships Co-ordinator

  - Cultivate and maintain strong relationships with prospective students interested in furthering their education through QS programs and services. - Provide personalized guidance to candidates, offering insights into suitable academic programs, institutions, and career paths based on their aspirations and qualifications.- Liaise with partner universities and educational institutions in order to stay informed about program offerings, admission processes, and scholarship opportunities.-Manage a portfolio of 100+ clients, ensuring high-quality service delivery and maintaining strong client relationships.- Work closely with internal teams, such as Marketing or Sales, to ensure a seamless candidate and client journey and effective communication across departments.- Coordinating logistics to ensure the smooth execution of every detail. From booking personalized meetings for candidates to orchestrating their schedules, on the day of the event. - Communicate with clients, ensuring their needs are met and expectations exceeded, contributing to the overall success of each event .- Adapting to dynamic and fast-paced environments, especially on event days.- Juggling multiple tasks and responsibilities, including scheduling meetings, coordinating travel, and managing event logistics. - Providing excellent customer service to candidates by addressing inquiries, concerns, and providing guidance. - Fostering a collaborative environment to achieve shared objectives. - Developing innovative solutions to enhance the overall candidate and client experience. Show less