Mike Aggrey, CAPM

Experience

• 

  State University of New York College at Buffalo

  Aug 2016 - Jul 2018

  Assist students in identifying academic goals and objectives. Motivate, interact with, and provide guidelines and support to assigned students. Help with analyzing and editing game films, help with practice preparations and high school recruits.

  • IT Technician

    May 2016 - Jul 2018

  • Eop academic peer mentor

    Aug 2016 - May 2018

  • Resident Assistant

    Aug 2015 - May 2017

  • EOP Computer Lab Assistant

    Feb 2015 - May 2017

  • Men’s soccer team intern

    Aug 2016 - Jan 2017
• 

  Liazon

  Aug 2018 - Nov 2018

  Technical Support Specialist
• 

  Buffalo Bills

  Nov 2018 - Jul 2019

  IT Support Specialist

  Responsible for providing routine support to end users on a variety of issues and identifying and researching and resolving technical problems.Some responsibilities are but not limited to:Provided Helpdesk support and resolved problems to the end user’s satisfactionPerformed basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions.Handled all IT department purchases, including initiating the purchase order process and invoice payment processing.Monitored department budget and ensured expenses are properly allocated to correct GL code.Installed, tested and configured new workstations, peripheral equipment and software.Maintained inventory of all equipment, software and software licenses.Managed PC setup and deployment for new employees using standard hardware, images and software.Setup conference rooms for meetings.Help setup for football games and the NFL draft. Show less

• 

  Microsoft

  Jul 2019 - Jul 2021

  Office 365 Premier Support Engineer

  Provide specialized support within the O365 suite and responsible for providing exceptional white glove support for fortune 500 companies, Industrial , Education, Health and government entities.Some responsibilities include but not limited to:Troubleshooting and resolving issues within MS Teams, Skype for Business ,SharePoint online, Exchange Online, Azure AD, InTune, Security & Compliance and the O365 Admin portal.Help assist with data recovery, migrations, point in time recovery, eDiscovery cases as well as service degradations.Assisted with tenant buildouts, upgrades as well as new feature rollouts.Helped implement Exchange Online transport rules and respond to cyber security incidents.Provided technical advisement to leadership and C-Suite user and technical teams on global basis.Suggesting and explaining PowerShell commands based on their functions and needs.Helped trained and mentored new engineers. Show less

• 

  Goodshepherds

  Jan 2022 - Jun 2023

  IT Manager
• 

  Icahn School of Medicine at Mount Sinai

  Aug 2023 - now

  Senior System Analyst