Alicia Molina

Experience

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  Fundacion el Compromiso

  Sept 2008 - Sept 2014

  Senior Project Manager

  ● Obtained public & and private sector funds for humanitarian and infrastructure development projects in Peru, the Dominican Republic, and Sierra Leone.● Led three project managers responsible for administering funds, establishing organizational partnerships, monitoring impacts post-implementation, and maintaining meticulous records.● Conducted site visits to ensure that resources were used as intended, solidified relationships with local contacts, and assembled presentations for Madrid's local government and the Spanish Agency for International Development Cooperation (AECID).● Managed a budget of €100K for a school construction project in Tarapoto, a remote Peruvian town. Show less

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  IE Business School

  Nov 2014 - Mar 2017

  ●Led five project managers to ensure positive academic experiences for 250+ students representing +50 countries.●Facilitated networking and community events such as Consulting Lab, IMMA Consulting Challenge, MIM Games, and Global Immersion Weeks and secured the attendance of recruiters from major multinationals● Sustained the program´s status as the #3 top-ranked Master in Management worldwide by the Financial Times. ●Directed all logistics & operations behind two top-ranked MBA programs, enforced compliance with rigorous academic standards, guided learners to achieve graduation requirements, and increased student satisfaction survey results by 12%.

  • Associate Director Master in Management

    Apr 2015 - Mar 2017

  • Associate Director Executive MBA & Global MBA

    Nov 2014 - Apr 2015
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  IE University

  Mar 2017 - Jun 2020

  Director of Executive Education Programs & Student Success

  ● Oversaw admissions, marketing, administration, customer success, community building, and continuous improvement for 10+ newly launched online L&D programs.● Engaged learners at every stage of the customer journey from prospect and enrollment to graduation and embedded human-centered design into all experiences.● Interfaced with the IT department to launch an improved payment portal that mitigated customer churn by 25% and gained C-level buy-in to roll it out across the institution.● Managed the first WOW Room High Impact Online Program beta class. The first of its kind in Europe.● Liaised with course instructors and subject matter experts to make modules engaging, insightful, and intuitive.● Gathered insights from community members and incorporated findings into process improvements.● Cultivated a dynamic online community by moderating discussions, de-escalating platform concerns, providing attentive customer service, and promoting lifelong learning.● Achieved competitive NPS scores of 8+ and positioned the product line as profitable and an innovative new addition to the greater institution´s offerings.● Bridged knowledge and communication gaps between learners, faculty, and staff to uphold seamless operations. Show less

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  We-Recycle, Mauritius

  Nov 2020 - Apr 2023

  Project Leader

  ● Introduced sustainability education to government entities, hospitality establishments, and academic institutions by advocating for recycling.● Informed residents on how and where to dispose of waste and conducted needs assessments to make public services more convenient and accessible.● Acquired funds from a partnership with The Coca-Cola Foundation dedicated to installing bins in strategic locations across the island and raising environmental awareness among locals.