Connor Bailey

Experience

• 

  The Country Club of Troy

  Mar 2008 - Oct 2011

  Hospitality

  • Experienced in guest service, event coordination, and maintaining high standards of hospitality. • Skilled in managing member relationships, overseeing daily operations, and ensuring exceptional experiences. • Strong communication and problem-solving abilities with a focus on delivering personalized service in an upscale environment.

• 

  American Honda Motor Company, Inc.

  Nov 2011 - Aug 2012

  Inventory Management

  • Proficient in inventory tracking, demand forecasting, and supply chain coordination. • Skilled in using inventory management software and maintaining accurate stock levels.• Strong organizational and problem-solving abilities, with a focus on optimizing efficiency and minimizing costs.

• 

  Computer Control Systems OEM

  May 2013 - Jan 2016

  Assistant Engineer

  • Experienced in original equipment manufacturing, with a background in computer, electrical, and mechanical engineering. • Managed and produced automated equipment, while gaining valuable exposure to small business operations.

• 

  Ginghamsburg Church

  May 2014 - Aug 2014

  Student Ministry Leader

  • Organized student groups and activities, planned summer projects, and collaborated with partnering organizations. • Volunteered in neighboring communities to support local initiatives.

• 

  Nationwide Financial

  Feb 2018 - Nov 2019

  • Strengthened new business acquisition and retention by actively engaging with regional internal and external partners at networking events, leading to a significant 10% increase in retention rates• Contributed to member satisfaction by assisting resolution teams in delivering outstanding customer service, resolving intricate issues, and ensuring high member satisfaction levels• Enhanced team efficiency and effectiveness by leveraging specialized industry knowledge as the subject matter expert for high-value plans Show less

  • Internal Sales and Services

    Feb 2018 - Nov 2019

  • Senior Analyst

    Feb 2018 - Nov 2019
• 

  Medicus Health

  Nov 2019 - Dec 2021

  Sales Representative

  • Oversaw the end-to-end B2B sales order process, instrumental in achieving a 25% increase in company sales targets by effectively utilizing CRM tools• Utilized strategic negotiations with product managers and vendors to secure a 10% cost reduction, implement volume discounts, generate precise quotes, purchase orders, and ramp up sales• Analyzed database analytics to gain a comprehensive understanding of the medical equipment industry, its products, and customer demands, resulting in a 20% sales growth uptick to meet market demands Show less

• 

  CoverMyMeds

  Nov 2021 - now

  Account Coordinator

  • Led the team in ensuring compliance with KPI metrics outlined in customer contracts by proactively monitoring drug queues, resulting in a 20% increase in contract compliance• Achieved 50% above metrics goals for the Customer Service program, earning recognition as a pivotal contributor• Provided instrumental insights during multiple pilot trials that led to a 10% reduction in processing time, aiding seamless integration of new workflows within the Appeals department at HubExpress

• 

  Tech Elevator

  Aug 2024 - now

  Java Development Bootcamp Student

  Currently enrolled as a Java coding bootcamp student at Tech Elevator.