Olivia Hogan, MBA

Experience

• 

  Ohio University

  Mar 2010 - Jun 2010

  Marketing and Communications Intern

  Completed an internship improvement plan, and marketing plan for the internship programUtilized Google Analytics to increase readership on the universities news site

• 

  Verizon

  Jan 2011 - Jan 2014

  Columbus, Ohio

  • Coordinator for Business/Government Customer Operations

    Mar 2013 - Jan 2014

  • Retail Sales Representative

    Jan 2011 - Mar 2013
• 

  Discover Financial Services

  Jan 2014 - now

  •Manage cross-functional strategic and improvement initiatives in Consumer Banking Operations with goal of simplifying, de-risking, and scaling operations through process improvement & automation•Effectively collaborate with business partners and agile teams across all products and shared services to build trusting relationships and create solutions that balance business goals with customer and employee experience•Ensure all project objectives, goals, and metrics are established to develop strategic insights and recommendations and keep all efforts on track to deliver expected outcomes Show less

  • Senior Manager - Process Improvement

    Aug 2021 - now

  • Principal Continuous Improvement

    Nov 2019 - Aug 2021

  • Project Manager

    Jun 2018 - Nov 2019

  • Sr. Associate, Collections Strategy

    Oct 2017 - Jun 2018

  • Associate, Collections Strategy

    Apr 2016 - Sept 2017

  • Team Leader, Arctic Data Solutions

    Mar 2015 - Mar 2016

  • Team Leader

    Jan 2014 - Mar 2015