Hamish Bannerman

Experience

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  TSB Bank

  Sept 2012 - Oct 2013

  Personal Banking Manager

  -Tasked with achieving my own sales target and helping my branch to achieve theirs-Attained 109% in my first quarter, far exceeding the expected 50% for first quarter.-Was the highest ranked new PBM in performance targets for Lloyds TSB Aberdeen Group in quarter one (January – March 2013).-Keyholder responsibility for the on-site safe, ATM and overall premises. -Seeking out and contacting new and existing customers for potential business leads.-Managing own diary and that of Lloyds TSB Mortgage and Protection Consultants.-Attained CeFAP (Certificate in Financial Planning) qualification through LTSB in June 2013.-Dealing with complex and delicate customer problems on a day to day basis, including large savings, lending and fraudulent transactions.-Dealing with all customer needs and transactions including cash withdrawals, pay-ins and transfers.-Supporting and guiding customers through ‘Moments of Truth’ as part of the Lloyds TSB customer expectations. -Invited to a regional Bank Managers meeting by request of the Local Area Director for my own development within Lloyds TSB. Show less

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  FMC

  Oct 2013 - Nov 2014

  Service Administrative Co-Ordinator

  -Solely responsible for the certification process and organisation for our largest contract.-Reconstructing a failing process to allow the company to become profitable again.-Implementing and training colleagues in the new process.-Arranging the movement of 20 plus technicians and tooling packages across Europe and Africa to meet multiple customer demands.-Management of work and jobs comprising of hundreds of assets and certification to be moved throughout Europe on a weekly basis-Quoting and arranging payment for jobs on the Asset Management Operation-Being in continuous communication with the company’s biggest customer.-Attending a weekly meeting with customers in order to work on current and future strategies, then I would be able to communicate the impact of these changes to the staff, and senior management if necessary.-Delegation of tasks to other colleagues on a daily basis.-Using Inteserv and SAP on a daily basis-Running reports on Inteserv in order to capture missing information or to improve current working practice-Able help customers through all processes from enquiry to purchase of new product. -Taken over operations for the Service Operations tasks, when colleague was on holiday.-Trained a new staff member, in the basics of a COSR role, alongside managing tasks of my own post.-Chairing the Non Conformance review team Show less

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  Barclays

  Jun 2015 - Aug 2016

  Business Analyst

  -Assisting in the migration of 110,000 customers to a new investment platform-Developing and delivering customer journey maps and processes to facilitate successful migration-Identifying special customer cohorts that required specific treatments and journeys-Working closely with a range of SMEs and Legal, Risk, Compliance stakeholders to facilitate robust process design-Further developed my stakeholder management when building processes for customer journey.-Identifying, logging and managing delivery risks and issues, escalating where necessary-Contributing to the creation and execution of content required to support new journeys and process - ranging from training materials to service colleague support-Working with the Data Analytics team to ensure robust process in place to manage communication requirements-Developing and delivering training material for customer facing teams to ensure customer journeys are fully supported-Managing relationships with external suppliers of our response solutions and channels, ensuring delivery of service-Analysing trends and response figures being received through multiple channels Show less

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  Student Loans Company

  Jan 2017 - Dec 2021

  • Service Manager

    Dec 2017 - Dec 2021

  • Service Consultant

    Jan 2017 - Dec 2017
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  The Scottish Government

  Dec 2021 - now

  • Product Owner

    Jun 2022 - now

  • Product Lead

    Dec 2021 - Jun 2022