Karina Clausen

Experience

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  The Hartford

  Oct 2017 - May 2018

  Annuity Service Specialist

  Handled 90+ inbound client and broker calls regarding actively managed Hartford annuity asset plans to supply live contract assistance, information, and resources in a prompt and professional manner.Logged thousands of real-time account changes, updates, and customer information amendments at a rapid pace to ensure all records were in order and up to date per each call.Protected client confidentiality by performing routine security practices to verify authorized callers per company procedure. Show less

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  Collegis Education

  May 2018 - Jul 2018

  Temporary Administrative Assistant

  Regulated in-office staff meetings and outbound client meetings for the executive administrator’s schedules of each of the five divisions within the company for smooth day-to-day personal itineraries.Designed and maintained training manuals, brochures, and safety guides to provide documented company onboarding materials for company reference.Regulated office supply inventory and ordering as well as managing incoming and outgoing office mail to create a frictionless in-office experience for staff. Show less

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  CATALLIA MEXICAN FOODS, LLC

  Jul 2018 - Sept 2019

  Customer Service Specialist/Supply Chain Assistant

  Facilitated large-scale commercial orders exceeding 10 million dollars per year for production and nationwide shipments through communication with buyers, brokers, internal manufacturing, and offsite storage facilities to solidify finished product orders while maintaining expected arrival quotes. Managed database inventory checks for discrepancies to ensure timely order fulfillment for commercial client satisfaction.Deployed and maintained position training manuals, operation manuals, and protocol guides from scratch for division-wide use and reference going forward.Charged with gathering, organizing, and evaluating overall supply chain performance data to be presented during monthly management reports with division heads for company clarity and oversight. Show less

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  Optum

  Sept 2019 - Nov 2020

  Recredentialing Specialist

  Managed thousands of re-credentialing files for MN Optum Behavioral Health providers, becoming the division-wide SME for all MN-specific credentialing requirements. Led training sessions for team development while creating protocols, templates, and organization tools for team utilization.Developed a personal systematic procedure for rapid application processing, internal documentation, and primary source verifications to update provider information and network status; factoring deadlines for file prioritization at all times. Promoted to the quality assurance team as a result of performance to review files completed by the re-credentialing team to ensure processing accuracy and client confidence. Show less

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  Midwest Dental

  Nov 2020 - Feb 2021

  Credentialing Specialist

  Led a new department-wide software deployment for enhanced credentialing integration, storage, and processing affecting dental offices owned across 17 states nationwide. Streamlined data transfers migrating files and medical records for 303 practices and 427 dentists to seamlessly transition the credentialing team to begin immediate use of the new software system.Administered provider onboarding and maintenance through vigilant organization and upkeep of files for speedy turnaround time for providers and networked insurance companies to enhance overall client satisfaction. Show less