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Roger Olinger

Roger Olinger

Store Manager

Followers of Roger Olinger125 followers
location of Roger OlingerRochester, Indiana, United States

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  • Timeline

  • About me

    IT Support Analyst

  • Education

    • International Business College

      2002 - 2004
      Associate's degree Computer Science

    • Rochester High School

      1999 - 2002
      Core 40 General Studies

  • Experience

    • RadioShack

      Jan 2005 - Jan 2010
      Store Manager

    • Comcast

      Oct 2010 - Jun 2011
      IP Support Tech

      -Assisted customers with internet and or phone issues-Worked with Comcast software to ensure network connectivity-Used tools such as Ping, Tracert, Ipconfig, arp to troubleshoot customer network-Worked with Comcast billing software to start, stop and maintain billing on customer accounts.-Ensured customer was happy and we were delivering the level of service they expected and more.

    • Ninestar Connect

      Jun 2011 - Oct 2012
      Help Desk Support Tech

      Assist customers with internet, phone and TV problems-Work with programs such as secure CRT, Putty, Motorola Canopy, Webbex Remote Desktop, and VNC.-Work with tools such as Ping, Tracert, Ipconfig, arp to troubleshoot customer network problems-Work with NineStar customer service department to activate and deactivate customers for billing or non-pay situations.-Provide a high level of customer service by going above and beyond to help the customer and ensure he or she is happy with our service. Show less

    • Hhgregg

      Oct 2012 - May 2015

      -Manage a 3rd party contractor to run all low volt cabling in new stores-Run, terminate, wire manage all cabling where 3rd party contractor is not available-Build server rack, install Cisco switches, Cisco APs, VOIP phones, server and video distribution equipment.-Install IP based security cameras using all tools necessary for the job. (Hammer Drills, man lifts, and all basic tools).- Verify service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.- Document network by labeling and routing equipment and cables; recording configuration diagrams and specifications.- Maintains safe work environment by following codes, standards, and legal regulations.-Repair and test printers, computers, monitors, and all other computer equipment when not currently on a project.-Run repair tickets in areas when not currently on a project Show less

      • Field Engineer

        Jul 2014 - May 2015

      • Com Tech/IT Project Manager

        Oct 2012 - Jun 2014

    • Freudenberg Sealing Technologies

      Jun 2015 - Dec 2015
      IT Support Analyst

      Proactively administers Microsoft-based environments in plant and satellite locations in technologies that include:Microsoft Windows Server / Active DirectorySoftware Distribution, including Microsoft Systems Center Configuration Manager 2012SAN supportGeneral networking supportEnsures proper deployment of needed new technology.Identifies system reliability issues and drives tool/process improvements to correct determined problems.Works with core IT network and server administrators in systems management (patching, etc.), as well as necessary troubleshooting.Ensures system performance optimization in production, test and development environments, along with capacity/print management.Assists in planning and deployment of new technology initiatives supporting the enterprise. Show less

    • Fulton County REMC

      Dec 2015 - now
      IT Specialist/GIS Tech

    • Olinger IT Solutions

      Jan 2017 - now
      Owner

  • Licenses & Certifications

    • A +

      Comptia

    • Network +

      Comptia