Stepheny Kau

Experience

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  2020 Research

  May 2006 - Sept 2009

  Market Researcher

  Working in the B2B industry to conduct market research for HSBC primarily. Also works in the B2C industry also. This role has taught the essential CRM. This was a great role where consumer insights of the needs of both a business and consumer could be understood.

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  Banco Santander

  Jan 2009 - Oct 2009

  Senior Service Quality and Complaints Administrator

  Dealing with customer complaints on a daily basis whilst testing out new systems and training staff. Consisting mainly of standard accounts but deals also with urgent escalation and so some basic understanding of regulatory services included in role. This was an important role where organisation is key, failing to do so causes breach of complaints and involvement of FOS.

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  University of Derby

  Sept 2009 - Aug 2010

  Student Advisor / Mentor

  Working with students through different stage of their degree to support and provide guidance to ensure they achieve their full potential, whether that would be moral support or academic support.

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  Campus Group

  Jan 2010 - Oct 2010

  Brand Manager

  Promoting prestigious brands on and around university campuses. We carry out marketing campaigns for brands such as Southern Comfort, The Foreign & Commonwealth Office, Jack Daniels, O2, Virgin Media.Managing Marketing Campaigns including Stunts, PR, Events, Promotional Distribution, Promotions, Road Shows, Sampling, Graduate Recruitment.

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  KSF Global Ltd

  Oct 2010 - May 2011

  Business Development Executive

  Working in marketing and sales predominantly. However, deals with other aspects of the business as well such as assisting the MD with recruitment. In the POP / POS industry and some elements of design service.

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  Global Display Projects Limited

  May 2011 - Jul 2012

  Project Buyer

  Handling new enquiries, selecting appropriate suppliers, negotiating optimum prices and lead-times.Managing projects including prototyping, production and logistics. Planning work throughput, responding to and controlling change to ensure appropriate prioritisation of tasks.Maintaining financial control of all projects within the field of responsibility, interfacing with the Company’s financial reporting system.Ensuring appropriate quality assurance is maintained at all stages of the supply chain. Leading new supplier selection, development and performance initiatives on a world-wide basis. Show less

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  Universal Music Group

  Jul 2012 - now

  Producing and analysing reports to present to senior management at the labels to improve on cost and operational efficiencies.Working with commercial team to improve the profitability of the label by reducing obsolescence and tidying up catalogue.Handling High security; high profile releases and managing label escalations for artists on the logistics and supply chain issues to meet label / artist's requirement.Training new staff on commercial and supply chain including direct reports. Show less Review data to demand forecast and make stock & print decisions.Minimise spare print holding and stock by close monitoring.Ensure new release product is ordered within lead-time and delivered to the warehouse and customers on time.Provide forecast information to suppliers and monthly reports and analysis to management.Project management for 'special editions' on different formats I.e. Box Sets; Vinyls; Blu Ray; Merchandise; Apparel etcTitles managed includes the chart topping titles such as Frozen and covering for Now! That's what I call Music titles, including numbered Now! Show less

  • Senior Account Manager (Supply Chain)

    May 2024 - now

  • Account Manager (Beatles; Disney; UMC; Spectrum; Decca-Pop; Fontana; Trojan and EMI Gold)

    Jul 2012 - now