Gwarthney Harvey

Experience

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  U.S. Army

  Jan 1993 - Jan 1997

  Sr. Telecommunications Technician

  Supervised a team of technicians that repaired mobile subscriber and high frequency microwave equipment. Managed the daily workload of the shop, conducted monthly inventory, created status reports and performed quarterly evaluations of the junior enlisted staff.

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  Nortel Networks

  Jan 1997 - Jan 1999

  QA Test Technician

  Configured hardware, loaded software and performed QA testing for Nortel DMS switching equipment. Scheduled nightly work assignments and coordinated prompt delivery of customer orders.

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  MCI - Verizon

  Jan 1999 - Jan 2004

  Network Engineer

  Primary NOC responsibility was to provide technical support to the Long Distance Switch Platform. Coordinated software and hardware upgrades for Nortel, Alcatel and Cisco devices, created trouble tickets and conducted routine preventative maintenance on network devices. Performed trending analysis to identify and prevent service impacting network outages. Developed SOPs, troubleshooting procedures and training documentation. Managed the network to greater than 99.3% availability over a 5 year span. Show less

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  Cbeyond

  Jan 2005 - Jan 2009

  Accountable for the implementation of provisioning, testing, and pre-installation operations for customer installs. Created business cases for IT prioritization and managed the OSS integration of automated workflow projects. Spearheaded initiatives to standardize training documentation, publish online job aids and establish career paths for employees.Key Accomplishments:• Recruited, realigned, and cross-trained teams with a new staffing model to streamline headcount by 40%. • Designed and drove implementation of projects that netted over $500K in savings.• Launched 90% of markets expansions with a 0% defect rate for provisioning business rules. Show less

  • Senior Manager, Circuit Delivery Operations

    Jan 2007 - Jan 2009

  • Manager, Circuit Design

    Jan 2006 - Jan 2007

  • Engineer, Circuit Delivery

    Jan 2005 - Jan 2006
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  Cbeyond - now a Birch Company

  Feb 2009 - Mar 2015

  Director, Service Delivery

  Directs the daily activities of provisioning and operational personnel to ensure the successful delivery of voice and data services. Leads the Circuit Council initiatives, Circuit Analysis projects and Disconnect Program. Responsible for Service Delivery BPO operations to include business case, training programs, statements of work, audits, negotiating contract rates and building a relationship that meets KPIs, SLAs and profitability. Manage special projects, systems integration, change management, budgets and training programs. Implements short and long-term goals inline with corporate strategy.Key Accomplishments:• Current programs will account for approximately $1.3 million dollars in annual savings.• Implemented workflow and OSS automation that resulted in $315K of annual headcount savings.• Teams have earned three Operational Excellence awards. Show less

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  Fiserv

  Apr 2015 - now

  Fiserv, Inc. (NASDAQ: FISV) is a leader in financial services technology and one of FORTUNE® magazine's World's Most Admired Companies. Fiserv enables clients to achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more information, visit www.fiserv.com.Accountable for directing the mobile implementations of Fiserv’s Business and Consumer Banking portfolio. Responsible for portfolio analysis, forecasting, budgeting and overall execution of departmental strategy to achieve corporate revenue targets. Oversee employee development, customer loyalty and process improvement initiatives. Lead the daily operations for Enterprise Applications, Mobiliti and SMS Implementations. Drive stakeholder engagement for new products, features and rollout strategies. Show less Managed the daily activities of the Digital Channels’ Mobiliti Implementations team. Led a team of BSA and Implementation analysts, that implemented a high volume of projects requiring interdepartmental collaboration and coordination of client services. Responsible for new installations, upgrades and maintenance activities for retail and business banking clients.Key Accomplishments:• Achieved an average employee engagement score of 98 during tenure (including a score of 100 for consecutive years).• Digitized dashboards, automated reporting and created a centralized process catalog repository.• Reduced the implementation backlog by 35% to achieve annual revenue targets.• Consistently achieved revenue targets year over year. Show less

  • Director, Enterprise Implementations

    Mar 2022 - now

  • Manager, Business Systems Analysis & Implementations

    Apr 2015 - Feb 2022
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  Curly Dreamer LLC

  Jan 2022 - now

  Co-Founder

  Curly Dreamer is an e-commerce business that sells high quality hair care products. Our premium products will turn your hair dreams into reality. Visit www.curlydreamer.com today to start your journey.