Viktor Cardfelt

Experience

• 

  ABB

  Jan 2011 - Jan 2013

  Internship Trainee
• 

  Mälardalen University

  May 2014 - May 2014

  Student Representative
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  E.ON Sverige

  Jan 2015 - Jun 2015

  Master thesis

  The purpose of this study was to investigate and analyse the green building certification network structure and its business relationship characteristics. In accordance to this the purpose was also to present recommendations (an action framework) of how an energy supply company can engage and cope with the green building certification network.

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  ABB

  Jan 2016 - Aug 2021

  Appointed manager for Digital solutions on the Global Service Management team for ABB Ports. The position reports to the Manager of the Solution and to the Global Service Manager. The role itself is two-fold and centres around product development/product management and also improving and enhancing solutions and service delivery.● Delivered next-generation automation technology and services for this new portfolio● In collaboration with R&D, defined the product roadmap ● Ensured cross-functional teams had a clear understanding of the forward-strategy● Represented the Digital Solutions team during discussions with end customers● Gained a deeper understanding of clients existing challenges and the tools they use ● Core interface between Technical Development and Sales teams on customer requirements● Coached teams on how to work more smartly through Kanban and Agile best practice● Championed the use of JIRA as the primary tool for issue management ● Trained teams on JIRA business processes, structure and tools● Drove each stage of the project lifecycle (E2E)● Championed continuous improvement efforts to improve and enhance service delivery Show less The role of Product Manager focused on the development of ABB Marine’s digital service portfolio that includes the ABB remote connection tool, used by specialist service engineers and forms part of the Remote Diagnostic Services (RDS) module. The position reported to the Customer Service Manager who was based in Sweden.● Drove the product development strategy behind the digital services portfolio ● Engaged with the Executive Leadership team on digitalising internal tools and processes● Assisted with reducing costs to the business and significantly enhanced customer success● Configured and implemented JIRA for service sales and order handling in Sweden● Increased used of JIRA that now handles around $10 million in transactions● Extended the service and order handling for the UK, US, Canada, Taiwan, and China ● Built a connection to the ERP system using groovy and API;s● Consulted with major clients on product vision, strategies, and roadmaps align ● Involved e service contract sales negotiations ranging from US$10k to US$150k per year● Project managed new ventures in digitalisation ● Wrote detailed, accurate and defensible product requirements and feature documentation.● Provided strategic oversight to 2 x 24x7 engineering teams ● Provided ongoing support to a team of 8 x Engineering experts Show less ABB’s Remote Diagnostic Services (RDS) is a highly customisable product service offering that helps terminal operators increased the reliability, performance, and availability of cranes whilst ensuring maximum productivity. The position of Product Manager was to support the product development roadmap within the RDS portfolio● Provided hands on and strategic oversight to increase the product portfolio ● Focused on new features to better align with customer needs and drive customer success● Oversaw each stage of client migration onto ABB RDS software platforms ● Redefined and improved routines for a 24/7 remote diagnostic support team ● Introduced a redundant remote access system● Launched a Microsoft SharePoint site for collaboration● Wrote the business case for the adoption of JIRA as a core service platform ● Actively involved in promoting the ABB branded remote access tool to clients● Extended the support team from 4 to 8 members Show less

  • Digital Solution Manager

    Aug 2020 - Aug 2021

  • Product Manager | Digital Services

    Jun 2017 - Aug 2020

  • Product Manager - Remote Diagnostic Services

    Oct 2016 - Jun 2017

  • Graduate Trainee M.Sc.

    Jan 2016 - Oct 2016
• 

  EnerSys

  Aug 2021 - now

  The role focuses on driving Digital Transformation and Continuous Improvement across all parts of the business. The position reports to the ANZ Business Systems Manager and is a high impact & visible role in the organization, working with stakeholders up to Managing Director level. The role focuses on driving Digital Transformation and Continuous Improvement across all parts of the business. The position reports to the ANZ Business Systems Manager and is a high impact & visible role in the organization, working with stakeholders up to Managing Director level.

  • Continuous Improvement Manager

    Oct 2022 - now

  • Continuous Improvement Specialist

    Aug 2021 - Oct 2022