James Kiarie

Experience

• 

  Kenya National Bureau of Statistics

  Aug 2019 - Aug 2019

  Census Enumerator
• 

  Jumia Kenya

  Aug 2019 - Apr 2020

  Jumia Jforce Agent
• 

  Freelancer.com

  Nov 2019 - now

  Freelance WordPress Technical Support Specialist

  I am an experienced WordPress Technical Support Specialist with over five years of expertise in building websites with WordPress, providing exceptional customer support to my WordPress clients, troubleshooting technical issues, and enhancing website functionality. I am proficient in resolving plugin and theme compatibility issues, optimizing website performance, and ensuring compliance with industry standards. I am skilled in effective communication and problem-solving, dedicated to delivering perfect technical support to clients with their WordPress sites. Show less

• 

  Kenyatta University Teaching, Referral & Research Hospital

  Mar 2022 - Aug 2022

  ICT Support Intern

  Worked as an intern providing IT support and implementing security measures at the hospital.Successfully implemented infrastructure solutions, such as Active Directory, to manage the hospital's computers and protect against cyber attacks.Provided end-user support, including troubleshooting and resolving technical issues, and deploying new hardware and software to staff across the hospital.Configured printers and ensured their proper functioning.Conducted IT helpdesk support using Anydesk software, and provided support via email, IP phone, and in-person when needed.Collaborated with the head of the ICT Support section to resolve more complex technical issues.Provided support for configuring printers and ensuring their proper functioning.Deployed new PCs to various workstations, added the machines to the hospital's Active Directory domain, and configured them for use in their specific departments.Provided IT Helpdesk Support through virtualizing login into staff machines using Anydesk software.Offered support via IP phone, email, and in-person whenever needed.Escalated complex support issues to the head of ICT Support section. Show less

• 

  Kenyastax.com

  Jun 2023 - now

  Wordpress Developer