Danielle Nation

Experience

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  SUPERVALU

  Oct 2008 - Jan 2011

  Sales Assistant

  I worked in several departments in my time with Barry Collins Super Valu. I worked on checkouts, dealing with customers and handling sales. I also was in charge of stock rotation for the store, making sure all stock was rotated correctly. I also worked in the dairy and frozen foods department, stocking the shelves and making sure the fridges and freezers were at the correct temperature as well as cleaning both the fridges and freezers.

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  Dunnes Stores

  Aug 2011 - Mar 2012

  Sales Assistant

  I worked on checkouts in Dunnes Stores as well as working on the customer service desk. I was responsible for handling sales, making announcements in store, answering phone calls and dealing with customer problems, such a refunds and complaints.

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  La Femme Lingerie

  Jun 2012 - Jan 2014

  Sales Assistant

  I am in charge of opening an closing the store as well as making orders, dealing with cash, balancing the till and providing excellent customer sevice

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  Dino's Family Fish and Chip Shop

  Apr 2013 - Jan 2014

  Shop Assistant

  I was in charge of running al the IT software for the branch and making sure it ran correctly. I created excel files to keep track of the stock. I maintain the high reputation of the shop, in cooking the food to perfect standard and maintaining a clean workspace

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  TJX

  Mar 2014 - Aug 2014

  Quality Assurance Intern

  I am completed this internship in conjunction with my Business Information Systems degree in University College Cork.It was my responsibility to write and execute test cases

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  Fidelity Investments

  Sept 2015 - now

  As a Chapter Leader in Customer Solutions, I blend a deep commitment to modernizing our workplace digital expeirence and improving the value delivered to our customers with a passion for coaching, mentoring and developing associates!I work within the WI Agile framework to provide effective product leadership and management of the product backlog with a focus on communication, risk mitigation, quality assurance, delivery of business outcomes and building trusting relationships. In addition to the above role as Business Analyst/Squad Member, managing a team of Business Analysts and Business Consultants, a team of chapter members who primarily work within autonomous squads across product areas. Show less I completed the 6 month Leap Graduate Program. While doing this program I did 3 months of class room lead training where I learnt Business Analysis, QA and Project Management skills as well as a focus on waterfall and agile methodologies. We also work on our communication and presentation skills during this time which we put into practice for the next phase of the training where we took on a development project where I acted as both analyst and QA for 3 months before presenting it to the entire companyAfter completion of the program I worked as Associate QA on a telephony agile team where I was promoted to QA Show less

  • Chapter Leader, Customer Solutions

    Jul 2024 - now

  • Senior Manager, Customer Solutions

    Jul 2023 - now

  • Senior Business Analyst

    Dec 2022 - now

  • Business Analyst

    Feb 2021 - Dec 2022

  • Senior Software Quality Engineer

    Aug 2019 - Feb 2021

  • QA Engineer

    Jun 2017 - Jul 2019

  • Associate QA Engineer

    Sept 2015 - Jun 2017