Vanessa Lawetz

Experience

• 

  Bell

  Jun 1994 - Aug 1994

  Dispatch Clerk

  Dispatch coordinator and assistant ( level 7): tasks included the classification of technical calls, data entry, support technicians working to fix landline problems.

• 

  Kelly

  Dec 1994 - Apr 1995

  Front Desk Receptionist
• 

  Bell

  Apr 1995 - Sept 1995

  Telephone Operator

  411 operator911 dispatcher for remote communities in Quebec.

• 

  Bell

  Apr 1996 - Aug 1996

  Telephone operator

  411 operator911 dispatcher for remote Quebec communities.

• 

  Bell

  May 1997 - Sept 1997

  Telephone Operator

  Telephone operator for 1-800 numbers

• 

  Air Canada

  Apr 1998 - Aug 1998

  Flight Attendant

  -Conducted pre-flight safety checks.-Offered glowing-heart service by engaging with customers in my section. -Supported members of my team in completing their service.-Monitored the cabin, handled customer complaints and request and de-escalated potentially difficult situations by intervening early.-Complied and enforced federal regulations.-Provided first aid.-Conducted sales of duty free and food items for which the team received commission. -Attended annual training that includes written and practical evaluations for first aid, CPR, AED, live fire-fighting, emergency procedures and evacuations on simulator. Show less

• 

  La Maison OGILVY

  Dec 1998 - Jun 1999

  Salesperson

  -Represented the historical Ogilvy brand.-Welcomed and served high end customers, international dignitaries and VIPs.-Sold exclusive millinery at luxury boutique.-Achieved monthly sales targets.

• 

  Air Canada

  Jun 1999 - Aug 1999

  Flight Attendant

  -Conducted pre-flight safety checks.-Offered glowing-heart service by engaging with customers in my section. -Supported members of my team in completing their service.-Monitored the cabin, handled customer complaints and request and de-escalated potentially difficult situations by intervening early.-Complied and enforced federal regulations.-Provided first aid.-Conducted sales of duty free and food items for which the team received commission. -Attended annual training that includes written and practical evaluations for first aid, CPR, AED, live fire-fighting, emergency procedures and evacuations on simulator. Show less

• 

  Air Canada

  Apr 2000 - Mar 2020

  -Directed a new team every flight by conducting pre-flight safety and service briefings. -Facilitated team in offering glowing-heart service through product and service support and on the job training. -Multitasked the requirements of many different teams to achieve our common goal of offering a memorable, truly Canadian experience whilst maintaining a calm, organized and welcoming atmosphere for all our guests.-Sold duty-free service on commission.-Responsible to monitor, rectify and report all inaccuracies for supplies and equipment before and after every flight. -Handled customer complaints. -Ensured compliance with federal regulations and enforce company guidelines.-Attended annual training that includes written and practical evaluations for first aid, CPR, AED, live fire-fighting, emergency procedures and evacuations. Participate and lead team in mock emergencies and evacuations on simulator. Show less -Conducted pre-flight safety checks.-Offered glowing-heart service by engaging with customers in my section. -Supported members of my team in completing their service.-Monitored the cabin, handled customer complaints and request and de-escalated potentially difficult situations by intervening early.-Complied and enforced federal regulations.-Provided first aid.-Conducted sales of duty free and food items for which the team received commission. -Attended annual training that includes written and practical evaluations for first aid, CPR, AED, live fire-fighting, emergency procedures and evacuations on simulator. Show less

  • Service Director

    Dec 2004 - Mar 2020

  • Flight Attendant

    Apr 2000 - Nov 2004