Lisa Benjamin

Experience

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  Xerox

  Jan 1999 - Jan 2000

  Point of Sales Coordinator

  Procured and distributed stock to Xerox dealers island-wide and managed the inventory to ensure stock availability.

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  Digicel Group

  Jan 2000 - Jan 2004

  International Accounts Manager (Regional)
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  LIME

  Jan 2004 - Dec 2010

  Product Development Manager | Carrier Services Manager

  Managed regional negotiations of termination rates with international carriers for multiple countries, consistently representing the company at the International Telecoms Week Conference. Successfully addressed challenges related to a new Telecommunications Tax in Jamaica by mediating with the Minister of Finance. Proactively negotiated lucrative contracts with carriers, significantly improving P&L performance in the Carrier business, and enhanced call quality in Jamaica through active monitoring and necessary adjustments to international carrier calling routes. Show less

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  GraceKennedy Ltd.

  Jan 2011 - Jul 2017

  Business Development Manager [Bill Express]

  Led the Bill Express business, managing P&L, driving expansion, and overseeing system upgrades and fraud mitigation. Successfully entered four Caribbean territories and expanded the portfolio with the introduction of the Mobile Wallet product. Recognized for leadership excellence, placed in a Leadership Succession Program within four months, and played a key role in major technical projects across multiple Caribbean countries, achieving significant economic impact and a 100%+ growth in the Billers network in Jamaica. Show less

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  SmartMobile Software Solutions

  Sept 2018 - Jan 2019

  Project & Human Resource Manager

  Led the successful initiation, planning, and execution of multiple software projects, ensuring they met or exceeded goals, budgets, and timelines. Implemented project management processes, conducted talent recruitment and onboarding, and spearheaded HR initiatives to foster a positive workplace culture, ultimately enhancing job satisfaction and reducing turnover.

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  Digicel Group

  Jan 2019 - Aug 2022

  Successfully managed a comprehensive contract database for international and local vendors, ensuring precise tracking and compliance. Additionally, facilitated seamless local interconnection, expanded services, and achieved higher customer satisfaction through improved processes, ensuring the reliability and availability of international Points of Presence. Transformed Customer Care operations by reorganizing teams, leading to a reduction in escalations and achieving a 90% resolution rate for monetary adjustments. Spearheaded regional initiatives, negotiating new Service Level Agreements for 24-hour issue resolution and overseeing the digitalization of retail processes to enhance the customer experience.

  • International Facilities Manager

    Sept 2020 - Aug 2022

  • Project Manager – Customer Care

    Jan 2019 - Aug 2020
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  Supreme Ventures Ltd.

  Sept 2022 - Jan 2024

  Assistant Vice President, Retail Money Services

  Manage relationships with vendors, corporate clients, and partners for financial services. Responsibilities include acquiring retail customers, coaching and developing a high-performance team, ensuring regulatory compliance in the retail channel, and optimizing profitability while adhering to budgetary constraints.