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Andre Fields

Andre Fields

Service Desk Technician2

Followers of Andre Fields168 followers
location of Andre FieldsHouston, Texas, United States

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  • Timeline

  • About me

    Technical Support Senior Supervisor

  • Education

    • MTI College

      -
      Associate's degree Computer Technology/Computer Systems Technology

  • Experience

    • Cigna-HealthSpring

      Dec 2004 - Aug 2015
      Service Desk Technician2

    • Computex Technology Solutions

      Sept 2015 - Oct 2016
      Systems Engineer

      System Engineer for MSP. Manage, support, monitor client hardware, software, systems and infrastructure.

    • Cigna-HealthSpring

      Nov 2016 - Jun 2017
      Customer Support Tech Sr Associate

      Provide Level 2 Deskside Support. Maintain SLA and excellent service while supporting customer issues as they relate to hardware, software, networking, printing, logistics, mobile app support. Trained newly hired technicians and contractors. Maintained office network/LAN rooms.

    • The Cigna Group

      Jun 2017 - now
      Technical Support Senior Supervisor

  • Licenses & Certifications