Michael Vincent Condeno

Experience

• 

  Duty Free Philippines Corporation (DFPC)

  Apr 2011 - Apr 2011

  Intern

  • Responsible in troubleshooting all computers and peripherals.• Provided support to the Main Office and branch stores across NAIA terminals.• Responsible for the Anti-Virus upgrades and updates.• Responsible for battery replacement of UPS.• Responsible for formatting, imaging, and recovering data.• Responsible for documentation and organization of files.

• 

  Adamson University

  Jun 2011 - Jun 2011

  Project Designer

  • Responsible for programming the Microprocessor using assembly in MPLAB.• Responsible for simulating the programs in Proteus Software.• Provided basic circuit design for the emulator for the Microprocessor.

• 

  Puregold Price Club, Inc.

  Nov 2012 - now

  • Responsible for supervising the store Technical Support Staff and Technical Support Engineer within the assigned area.• Ensuring all installations, maintenance, and upgrades are carried out on schedule.• Responsible for delegating tasks and the development of budgets and work schedules.• Recruitment, training, and evaluation of staff.• Configure and installation of Annual Inventory program instructed by the Head Office.• Supervision of Annual Inventory In-store Activity.• Responsible for newly store set-up and coordination with the Area Manager and Regional Manager and contractors.• Implementation of fixes and patches for POS distributed by Head Office.• Monitoring and maintaining server backup of all handled stores.• Performance of assessments on handled stores to ensure proper operations and to identify any issues that needed to be addressed. Show less • Participation in cross-functional team meetings.• Resolved and troubleshot simple or complex issues in relation to customers.• Manage and maintain all computer systems, POS, and databases.• Analyze cost efficiencies in dealing with technical issues.• Configure and complete all requests for add, moves, and changes on network systems.• Configure and maintain Windows 2003, 2008 Server, File and Data Server, TP Linux Server with Centos 5.0 Environment and monthly, weekly, and daily back-ups.• Diagnose and report all problems and outages to our POS and network infrastructure.Key achievements:• Developed web-based sales and high-value item monitoring. It gave store managers an easy way to access store sales and monitor for preventing item loss for high-value items.• Developed backup program – reducing time to save important files from the servers. Show less • Conducted start-of-day procedure every morning for the daily price update of the store on time.• Performed end-of-day procedure on POS and sent daily Sales to the Head Office.• Installed, maintained, and updated in-house programs used by back office personnel.• Generate and provide reports for management.• Monitored and managed technical issues relating to the products.• Assisted and supported administrative staff in their day-to-day tasks.• Provided support coverage for POS users and client users.• Created, maintained, and reported on the overall daily, weekly, and monthly sales and network health.• Maintained all cross connect path panels making sure that all cables and wiring blocks are numbered and identifiable.• Designed, installed, and repaired station cabling/jack, as needed. Show less

  • Technical Support Supervisor - Zonehead

    Mar 2021 - now

  • Technical Support Engineer

    Nov 2013 - Nov 2021

  • Technical Support Staff

    Nov 2012 - Nov 2013