Suzanne Noemie O'Donnell

Experience

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  Casting Company, Paris

  Jan 2011 - Jul 2011

  Assistant to Casting director

  Casting organisation and coordination with model and actor agencies. Administration work and invoicing. Creation of casting briefings, newsletters and professional Facebook accounts for the company.

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  Vodafone

  Apr 2012 - Mar 2013

  Talent Grant: Specialist in Winback Credit and Collections

  KPI definition & reporting. Identification of call centre best practices and implementation with other teams. Coordination with different areas to create effective sales speeches for agents to follow. Control and upkeep of operational procedures and management of the online platform used by agents.

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  Roche

  Jul 2013 - Mar 2014

  Assistant to Product Manager

  Assistant to the Product manager in launching new Lung cancer drugs, preparation and coordination of events, creation of professional sales support materials and sales reports.

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  DIA Group

  Mar 2014 - Jul 2016

  International Product Manager

  Procurement, product management and private label product development.Responsible for Coffee products, ready meals and soft drinks. Definition of required technical and quality specifications of the product. Packaging design with the creative team and coordination of all implicated departments. Negotiation with suppliers of commercial conditions: Price of purchase, logistics, quality of product, delivery terms service plan. Monitor prices of raw materials, sales and margins of the lines of products under my scope. Market studies: Competitor benchmarking and identification of new opportunities. Preparation of consumer panels. Stock control. Management and centralization of all issues related to the products with providers, quality department and warehouse. Factory audits. Show less

• 

  Europcar Mobility Group

  Jul 2016 - now

  Owner of the Leisure business line’s main KPIs and targets. Responsible for the P&L, Go to market, product management, marketing actions, business analysis, reporting, customer journey and market insights of the business line.Active participation in the definition of the Service Line’s Budgets and Forecasts.Deployment and coordination of communication & sales strategies, as well as promotion plans on all B2C channels. Establish sales scenarios based on identified business opportunities.Product development, A-B testing, buyer personas identification, pricing strategy, contribution analysis, promotion and Go to market full strategy: Analyse and define the different niches and clusters of clients to adapt Europcar products to their needs.Build local commercial and marketing action plans: Find new business opportunities in collaboration with our distribution network. Deploy and implement tactical marketing initiatives to reach expected business performances.Analytics and reporting: Monitor, analyse and report on the performance and results of the business line by sales channel, location, vehicle type and so on. Monitor and analyse local market trends. Identify opportunities and define strategies & action plans. Show less Market analysis and follow up of new mobility trends. Product management of B2C customer segments in all channels (Web, call centre & stations). Identification of opportunities, report creation and product optimization. Creation and launch of new products. Creation and implementation of marketing plan, liaison with communication experts, events and e-commerce teams. Synergies with other countries inside the group, as well as coordination with Paris headquarters to reach international goals and implement group projects. Creation of marketing support material adapted to each channel (call centre, commercial sales team, internet, counter sales). Provider negotiation. Show less

  • Group Customer Satisfaction Manager

    Feb 2024 - now

  • Product Manager

    Oct 2020 - now

  • Product Marketing Specialist

    Jul 2016 - Oct 2020