Piyush Gaur

Experience

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  TECHZONE

  Jul 2011 - Feb 2013

  Sr.Executive

  • Holds the distinction of planning and managing the CRBT business for Reliance UP Hub ensuring to meet desired targets of Techzone and the clients.• CRBT Promotion by OBD, IBD, IVR, USSD, PCN, and CID in the circle allocated.• Achieved targets on revenue, service penetration & product launches as per circle budget. Also responsible for revenue assurance, billing reconciliations and project tracking.• Preparation and review of Solution documents, Method of procedures and sign off on handover documents for closure of the project. Show less

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  MCarbon Tech Innovation Pvt. Ltd.

  Mar 2013 - Mar 2019

  Assistant Manager

  • Campaign development/new plans / product for subscribers by liaising with Finance and Sales.• Revenue & usage enhancement programs, Customer Life Cycle Management.• Data related all requirements (MIS format/ Customer engagement/ revenue analysis/ weekly/daily/ monthly tracker/ improvisation for customer penetration and ARPU/ PPT presentation/ tracking the ticket process)• Customer life Cycle management, Market research and Strategy, Advanced segmentation and Modeling, Churn Modeling and Usage and Retention, Product development and Implementation. Show less

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  Paytm

  Jun 2019 - Feb 2023

  Junior Manager

  • Handing client requirement and provide all product related information to internal development team. We will forward new request to development, operation and QA team for product delivery.• Discussion with NPD and design team for new WAP application like Fantasy Sports, Hardy Games, Education portal and Paytm wallet and Education portal integration.• As per circle ARPU and penetration packs should be offer as per customer usages, also promote the cross promotion with segment base/campaign priorities.• SIVR and WAP development/Implementation as per client requirement.• Providing product updates and technical advice to clients, Explain technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.• Ensure high levels of quality and customer experience in launched products through documented, simple, and well tested sales, provisioning and support processes and Responsible for the Product Management of Value-Added Services (VAS) products like Show less

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  Jio Platforms Limited (JPL)

  Mar 2023 - now

  DevOps Manager