Jennifer Patton

Experience

• 

  Mortgage Depot of America, Inc

  Aug 1998 - Jul 2006

  Senior Loan Originator and Loan Processor

  Process Reengineering- Developed and executed a system for credit repair used within company to enable mortgagors to qualify for their home at the end of the construction of their home • Performance Optimization- Created and trained efficiency standards for processors and originators to follow to increase business and decrease approval turn time • Risk Management- Audited other loan originators files to minimize fraud and maintain quality standards• Educated other employees on the policies and procedures in the company• Interviewed applicant and requests specified information for loan application• Analyzed applicant's financial status, credit, and property evaluation to determine feasibility of granting loan Show less

• 

  RE/MAX

  Nov 2004 - Jan 2006

  Real Estate Agent

  Worked with partner to produce $8 million in sales in year 2005• Developed client base, through continual cold calling, prospecting and networking efforts• Wrote and negotiated real estate contracts and transacted earnest money• Assisted buyers in the purchase of new construction and existing homes• Coordinated with attorneys, home inspectors, lenders, and title companies, to assure efficient closings• Handled all aspects of marketing and promotions inclusive of advertising, negotiated sale prices and loans, attended closings, and ensured quality client service through prompt response to client concerns• Developed property information packages, market value analyses, property investment analyses, and marketing reports Show less

• 

  Stockton Turner

  Jul 2005 - Oct 2006

  Mortgage Loan Originator

  Interviewed loan applicant to obtain personal and financial data and to assist in filling out application• Reviewed customer accounts to determine whether payments were made on time and that other loan terms were being followed• Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computer• Analyzed applicant's financial status, credit, and property evaluation to determine feasibility of granting loan

• 

  Wells Fargo

  May 2008 - now

  Aligned with Commercial Banking Operations teams to provide second line operational risk oversight for enterprise operational risk foundational programs including: Issue Management, Risk and Control Self-Assessment, Operational Risk Events, Key Risk Indicators Oversee risk activities for Commercial Banking Operations with respect to operational risk in order to assess and challenge effectiveness of risk activities and mitigate where applicable. Activities include but not limited to: strategic planning sessions, participation in risk committees, business review meetings, regulatory and audit meetings and primary point of contact for escalation of risk issuesJob effectiveness relies on the ability to cohesively partner with line of business leadership and subject matter experts, business control partners, compliance partners and peers across independent risk management program Show less Business Control Manager supporting Wholesale Loan Operations. Responsible for training and oversight for an Enterprise regulatory remediation around operational risk event losses. Involves detailed review and gathering of documentation, research for root cause, risk drivers and risk categories, identification of stakeholders and an understanding of risk events. Team mitigated over 500 events in a 6 month time frame with a team quality rate of over 97%Direct leader of individual contributors with a variety of functions in the Commercial Banking Operations Control Team. Functions include: Oversight of Wells Fargo India and Philippines transitions for all of Commercial and CIB banking, Control manager oversight for Spreads and Covenant Monitoring, Consumer Loan Services Auto and Global Solutions Project office.Responsible for implementation and completion of controls for the legacy Wholesale space that ensures all requirements of the Global Delivery Policy are met from a risk perspective. Responsibilities include but are not limited to: process transition reviews for Control Executive Delegate sign off, driver of open Issues and Corrective Actions tied to Commercial Global Delivery Activity, monitoring of process health in the form of Wholesale Risk Assessment Reports and the Risk Assessment programs. Collaborated on the drafting of the updated Control Standards for Commercial and CIB Banking.Analyzed business controls and documentation to identify areas of risk and collaborating with the line of business to strength controls. Show less Direct manager of managers and individual team members with a variety of functions in the Pre-Foreclosure referral department including operations, analysts and business process team members.Oversaw up to 8 direct reports and a total of up to 35 team members at multiple sites.Responsible for ensuring logic within the referral application abides to line of business rules, regulatory guidelines and foreclosure processes.Collaborated with peers across the organization to strategize on process changes, resulting in decreased referral timelines. Responsible for ensuring compliance with business standards and industry regulations in relation to the foreclosure referral process and to understand all risk associated with internal, upstream and downstream processes.Lead the creation of strong systematic and procedural processes with the department to decrease referral timelines and assist in driving down the severely delinquent population. Show less • Process Improvement/ Process Reengineering- Partner with operations and PMO to create efficient cross-functional processes by eliminating waste and non-value added activities. Work with executives and staff to develop culture of continuous improvement. • Performance Optimization- Create work standards and drive productivity based on benchmarking analysis to close performance gaps. Developed pipeline management program that assisted in increasing productivity up to 48% per hour worked.• Change Management- Change agent. Secure support of staff for initiatives through effective communication. • Systems Conversion- worked with operations to identify defects, drive out requirements, and develop specifications for updating new task management system• Project Management- Manage a variety of projects and system enhancements from inception through implementation. Department lead on implementation of ideation tool for storing upcoming projects and enhancement. Show less • Process Improvement/ Process Reengineering- Partner with operations and PMO to create efficient cross-functional processes by eliminating waste and non-value added activities. Work with executives and staff to develop culture of continuous improvement. • Performance Optimization- Create work standards and drive productivity based on benchmarking analysis to close performance gaps. Developed pipeline management program that assisted in increasing productivity up to 48% per hour worked.• Change Management- Change agent. Secure support of staff for initiatives through effective communication. • Systems Conversion- worked with operations to identify defects, drive out requirements, and develop specifications for updating new task management system Show less • Strategic Planning- Subject matter expert for Equator for FNMA, FHLMC, and VA portfolios. Collaborates with other SME’s and project managers and key stakeholders to resolve issues, approve specifications, implement process changes• Process Improvement/ Process Reengineering- Assisted in, created, and implemented the policies and procedures, and process flows for the GSE short sale portfolios• Business Training- Conducted training classes for both new hires and seasoned team members • Systems Conversion- worked with operations to onboard task management system Show less • Operations Management- Oversaw 9 direct reports for short sale processing, responsible for ensuring timelines, quality, work load balancing, and escalations. No direct team supervisor.• Business Training- developed and facilitated training for all short sale processors for FNMA• Process Development- Worked with project manager to write policies and procedures, develop the training material, and implement the process for new required initiative. Collaborated with risk management, key stakeholders, and operations to ensure directives set in place by the investor are followed.• Strategic Planning- Responsible for making decisions regarding the business system and developing ideas for changes in regards to incoming system with outside vendor. Show less • Business Training- Developed and facilitated an organizational class for 150 liquidation team members that touched on key points: using a model calendar effectively, managing pipeline workflow, and creating realtor expectations. Further assisted with execution of key points with team members on the floor.• Process Development- Consistently strategized to streamline workout process to assist in creating more closings • Operations Management- Team lead for FNMA liquidation portion of the Wachovia merger. Directed three support staff to quickly integrate and decision files brought over from the bank. • Examine cases, review financials and individual hardships and work within framework of investor guidelines and private mortgage insurance guidelines to approve or deny the workout options to ensure minimal risk • Consistently top 5 for the Prime team in monthly approvals and closings, and top 2 for the FNMA team while maintaining above average quality scores• Beta tester for a new workflow process system, to assist in the develop of the system Show less

  • Business Accountability Senior Manager

    Nov 2024 - now

  • Senior Lead Operational Risk Officer - Independent Risk Management

    Feb 2022 - Nov 2024

  • Operational Risk Officer - Independent Risk Management

    Jun 2021 - Feb 2022

  • Operational Risk Manager- Business Control

    May 2019 - Jun 2021

  • Business Support Manager

    Mar 2018 - May 2019

  • Operations Business Relationship Manager

    Sept 2017 - May 2018

  • Business Support Manager

    Nov 2014 - Sept 2017

  • Business System Consultant- AVP

    Jun 2013 - Nov 2014

  • Implementation Consultant

    Dec 2011 - Jun 2013

  • Business Process Specialist

    Aug 2010 - Dec 2011

  • Interim Work Director

    Feb 2010 - Aug 2010

  • Loan Adjustor Specialist

    May 2008 - Jan 2010