Mike Alesch

Experience

• 

  Colorado Technical University

  Aug 2005 - May 2016

  * Manage phone system that fields 20,000 – 25,000 calls per month with targeted answer rates of 95% and within 30 seconds.* Compile Daily and weekly Advisor Stats along with Monthly Scorecards* Assist with the development of new goals and adjust accordingly* Ensure that weekly and monthly goals are met, with a strong focus on phone answer rates and student retention.* Ensure compliance in administering/awarding Title IV aid with a group of 15-30 direct reports* Emphasis on a continued employee development through specialized training and 1 on 1 coaching sessions* Manage an Original Enrolment Start cycle every 5.5 weeks with 4500-5500 students.* Manage a Continuing student start cycle every 5.5 weeks of 2000-2500 students* Works cross departmentally with Academics/Student Advising/Admissions to ensure retention and start goals are met. Show less

  • Associate Director of Financial Aid/ Student Finance Manager

    Oct 2007 - May 2016

  • Team Leader - Financial Aid

    Mar 2006 - Oct 2007

  • Financial Aid Advisor

    Aug 2005 - Mar 2006
• 

  American InterContinental University

  Jun 2015 - now

  Online Adjunct Instructor

  *Presentation Essentials (PRES111) - Course Description: This course focuses on preparing and delivering effective presentations. In addition, students learn about presentation strategy and the creation of visual aids.*Introduction to Computers Lab (COMP102) - Course Description: Introductory hands-on lab providing an overview of computer applications software, including word processing, spreadsheets, and presentation graphics where students demonstrate their knowledge and skills.* Host 1 hour asynchronous Live Chat – Lecture per week (30 minute for labs)* Hold minimum of 2 hours of Office Hours per week per class* Provide formative feedback and grades on all assignments submitted Show less

• 

  American Society of Anesthesiologists®

  May 2016 - now

  • Sr. Membership Operations Manager

    Feb 2024 - now

  • Manager, Member Services

    May 2016 - Feb 2024