Andriy Glova

Experience

• 

  Television News Channel "24"

  Jan 2005 - Jan 2007

  System administrator

  Integration of broadcast system for TV and Radio automation: PlayBOX, MediaStream,SoundEmpire

• 

  STB

  Jan 2006 - Jan 2007

  Automation integrator

  Integration of broadcast system for TV: MediaStream

• 

  Cisco

  Sept 2007 - Apr 2014

  Senior QA Engineer

  Performing a full cycle of testing activities for the new features and entire system, which included but not limited to:- Requirements analysis and acceptance testing.- Test plan and test cases design/execution.- Load/performance testing, system/integrating testing, UI (Web and CLI) and functional testing, white-box testing.- Bugs hunting/verification, trainings for QA/support engineers/end-users.- Troubleshooting and resolving most complicated issues escalated from customer

• 

  Lohika

  Apr 2012 - Apr 2014

  QA Team Lead at Cisco IronPort ESA/SMA project

  - Management of the team consists of 5 persons- Scheduling, prioritizing tasks and tasks distribution- Encouraging team work, cooperation and healthy team spirit- Supporting of growing team members: support according to career plans, trainings, performance appraisals- Experience in conducting interviews for QA engineers- Communication with dev team and QA manager located in US (emails, chats, regular meetings)

• 

  Allscripts

  May 2014 - Jan 2017

  Senior QC - QC Lead

  - Requirements analysis- Test plan and test cases design/execution- Integration testing with many third-party vendors- Web Service Testing (REST/SOAP)- Selenium automation- Writing SQL unit tests (MS Visual Studio\ MS SQL)- Writing guidelines and support materials - Showing Demo - Training newcomers

• 

  SoftServe

  May 2014 - Jan 2018

  QA Lead

  - Building a QA team from scratch (interviewing, mentoring, motivating)- Defining QA processes and test plan- Prioritizing and assigning tasks- Test creation \ execution- Tracking progress , collecting metrics - Providing demo's and trainings

• 

  Intellias

  Jan 2018 - now

  Staffing, interviewing, and building teams.Support delivery transformation by implementing LeSS Huge/ Spotify model.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery teams, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Remaining organized and meeting deadlines.Risk management and crisis management.Organizing L2 support process and related communications.Teams performance analysis, detecting issues and bottlenecks, implementing corrections.Mentoring, performing performance evaluation for teammates, defining a personal development plan.Budgeting, PnL.Participating in pre-sales. Show less

  • Delivery Manager

    Jun 2018 - now

  • QA Guild Coordinator

    Jan 2018 - Sept 2018