Ray Avenmarg

Experience

• 

  Packet Fusion

  Jun 2013 - Mar 2024

  • Developed and initiated hundreds of projects: including managing resources and monitoring performance.• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.• Updated operational methods, tracked information, and compiled data to improve efficiency.• Built relationships with vendors to cultivate positive working environments.• Drove team success through shared vision and recognition of quality performance.• Modified and directed project plans to meet organizational needs. Show less • Provided lead oversight for six full time service desk technicians and support to the escalation engineer team.• Ensured that each technician was provided detailed job training as well as training in industry standards, efficiency, and conflict resolution for best-in-class customer service. • Monitored technician team performance and adherence to service level agreements (SLAs).• Fostered team productivity and quality of service by establishing clear and achievable benchmarks.• Maintained customer relationships with regular meetings to discuss service needs and offer available solutions. Show less

  • Senior Project Manager

    Jan 2017 - Mar 2024

  • Service Desk Manager

    Jun 2015 - Jan 2017

  • Service Desk Technician

    Jun 2013 - Jun 2015
• 

  SN Servicing Corporation

  Mar 2024 - now

  • Project Manager

    Apr 2024 - now

  • Project

    Mar 2024 - now