Katie Taylor

Experience

• 

  Dunham's Sports

  Jun 2011 - Aug 2012

  Sales Associate

  I assisted with merchandising responsibilities on and off the floor, provided customer service to consumers and completed various projects aimed to organize and enhance the store.

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  Toledo Mud Hens

  May 2012 - Aug 2012

  Ticketing Intern

  I attended to fans' ticket requests both over the phone and in person while administering quality customer service, created flyers for various sporting events and assisted Sales Representatives with processing group ticket orders. Additionally, I generated Excel spreadsheets and updated client databases while also organizing and assisting with Box Office preparation for all games.

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  Department of Physical Education and Sport, Central Michigan University

  Aug 2012 - May 2013

  Instructor

  I constructed lesson plans and course materials, developed creative ways of disseminating information to students, graded, evaluated and analyzed students' progress, and instructed students on various concepts related to the course.One course I taught focused on individual sports. This included lessons on tennis, pickle ball, racquetball, ping pong, bowling and billiards. I also taught Physical Fitness for Life, a course that aims to enhance students' understanding of leading healthy and physically fit lifestyles. Show less

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  Central Michigan University

  Jan 2013 - May 2014

  Graduate Assistant - Marketing & Promotions

  I assisted with the daily operations of the Marketing department including updating databases, formulating marketing strategies, communicating with constituents about upcoming sporting events and coordinating intern assignments. On game days, I assisted in pre-game set-up as well as managing in-game promotions.

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  Great Lakes Loons Baseball Club

  Apr 2013 - Aug 2013

  Ticket Sales Assistant

  I assisted fans with ticket purchases and exchanges, as well as answering questions and tackling issues that arose with ticket transactions by administering quality customer service. I also helped with tasks around the Box Office such as filing season ticket package forms and following up with season ticket holders via phone.

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  University Recreation, Events & Conferences

  Aug 2013 - May 2014

  Graduate Assistant - Ticket Central

  I supported Ticket Central personnel by assisting with office duties including reviewing and processing ticket orders, reconciling credit transactions, balancing money bags and providing premier customer service to all clients. In addition, I helped train and supervise over 120 Event Staff employees for all events around campus.

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  University of Tennessee

  Aug 2014 - Feb 2015

  Senior Sales Associate

  I assisted with the daily ticket operations while collaborating with Marketing, Sales and Development concerning orders and initiatives. Additionally, I prepared and managed the player pass list for basketball, formulated the 2015 softball season including season ticket renewals, and facilitated student worker oversight.

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  Detroit Tigers

  Feb 2015 - Jul 2015

  Ticket Sales Coordinator

  I assisted the Suites, Group Sales and Season Ticket departments with ticket initiatives and events, while acting as a liaison for the sales staff. I generated reports relative to season tickets, suite sales, group sales and special ticket packages, and organized StubHub and MLB Advanced Media data for targeted sales efforts. Additionally, I helped train, organize and supervise the department’s Analytics intern, Operations intern and seasonal event staff.

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  Central Michigan University

  Jul 2015 - Sept 2017

  Director of Ticket Operations

  I oversaw all aspects of athletic ticketing operations including season build, game day preparation, staffing, sales and reconciliation. Additionally, I managed the renewal process for all revenue sports, working closely with the Chippewa Athletic Fund to execute priority seating and parking benefits for season ticket holders. Throughout each year, I collaborated with Marketing on ticket promotions and initiatives with a focus on engagement strategies, target marketing and retention. Finally, I helped initiate a restructure of ticket pricing across sports, resulting in significant increases in revenue and attendance. Show less

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  University of Illinois Urbana-Champaign

  Sept 2017 - now

  • Associate Director, Event Management

    Nov 2021 - now

  • Assistant Director, Event Management

    Mar 2019 - Nov 2021

  • Assistant Ticket Manager

    Sept 2017 - Mar 2019