Diego Rodas

Diego Rodas

Executive Resolution Agent

Followers of Diego Rodas316 followers
location of Diego RodasGuatemala

Connect with Diego Rodas to Send Message

Connect

Connect with Diego Rodas to Send Message

Connect
  • Timeline

  • About me

    Project Manager | Green Belt Certified | Operations Manager | MBA |Pricing Analyst & Financial Modeler

  • Education

    • Universidad de San Carlos de Guatemala

      2022 - 2023
      Master of Business Administration - MBA

      Comprehensive MBA program covering corporate finance, strategic management, leadership, and business analytics. Focus on global business practices and executive decision-making

    • Universidad Rafael Landívar

      2011 - 2015
      Bachelor's degree Criminal and Forensic Investigation 88.32

      CUM LAUDERanking 2/10Specialized in forensic science, criminal law, and investigative methodologies. Conducted research on forensic evidence handling and legal compliance in corporate investigations.

    • UNIR México

      2022 - 2023
      Master of Business Administration - MBA Business Administration and Management, General

      Comprehensive MBA program covering corporate finance, strategic management, leadership, and business analytics. Focus on global business practices and executive decision-making.

  • Experience

    • Allied Global BPO

      Nov 2009 - May 2012
      Executive Resolution Agent

      Managed escalated customer cases, resolving high-priority issues and retaining clients.Conducted customer experience audits, ensuring compliance with service quality standards.Trained and mentored junior agents, improving team performance and customer resolution times.Assisted in developing customer retention strategies, and reducing Customer turnover by providing tailored solutions.

    • Xerox

      May 2012 - Apr 2019

      - Created and led the Quality Assurance team (8 people). - Established KPIs in the organization. - Led the implementation of a USD11-million contract for the US government Processed and verified client invoices and billing records, ensuring accuracy in financial transactions.Coordinated with finance and sales teams to resolve invoice disputes and optimize revenue flow.

      • Xerox Virtual Sales Administrator

        Dec 2015 - Apr 2019
      • Client Associate - Pre Biller

        May 2012 - Nov 2015
    • Ministerio Publico

      Aug 2013 - Oct 2013

      Assitance on Bank Robbery Unit cases, investigations and In Flagrante delicto and assitance with legal requirements for investigations Evidence collection at crime scenes, fingerprinting corpses, assitance at packing evidence (drugs, money and ballistics evidence) and guidance on crime scenes reconstruction.

      • Internship - Prosecution against Organized Crime

        Oct 2013 - Oct 2013
      • Internship - Evidence Collection Unit Internship

        Aug 2013 - Oct 2013
    • HCL Technologies

      Apr 2019 - Nov 2023

      - Led 30+ direct reports who support Sales teams with pricing, quoting and order processing. - Worked closely with Sales, Operations, Finance, Solutions Architect, and Implementation to gather the inputs to determine the pricing strategy for new deals and renewals for different market units such as Healthcare and Education, Federal, and State and Local. - Worked on cross-functional teams, in 10 months, I resolved 73% of a backlog of 103 billing issues. - Consistently improved and achieved CPIs and KPIs while ensuring compliance with the company’s policies. Show less

      • Xerox Junior Operations Manager

        Apr 2020 - Nov 2023
      • Xerox Team Lead - Sales Administration

        Aug 2019 - Apr 2020
      • Xerox Virtual Sales Administrator

        Apr 2019 - Aug 2019
    • Conduent

      Nov 2023 - now
      Pricing Analyst II & Financial Modeler

      -Developed the financial models and pricing strategies of 7+ contracts won worth USD 60+ million.-Largest contracts won: USD 26.1M, USD 9.3M, & USD 6.4M.-Develop and present Financial models to support the sales process for Business Process Outsourcing in Europe, Asia, North, Central & South America. -Work together with Sales, Solutions Architect, Transition, IT & Accounting to convene on the best pricing strategy for the customer

  • Licenses & Certifications

    • Lean Six Sigma Green Belt (Globally Recognized)

      HCLTech
      Oct 2023
    • MBA Minor in International Corporate Finance (Globally Recognized)

      UNIR
      May 2024
      View certificate certificate
    • Project Management Foundations: Small Projects

      Project Management Institute
      Mar 2024
      View certificate certificate
    • Finance Foundations

      LinkedIn
      Mar 2024
      View certificate certificate
    • Diplomado en Soft Skills y Habilidades Directivas

      UNIR México
      Jun 2022
      View certificate certificate
    • Lean Six Sigma Yellow Belt

      HCLTech
      Apr 2023
    • Dirección efectiva de equipos

      Universidad Rafael Landívar
      Apr 2021
      View certificate certificate
  • Honors & Awards

    • Awarded to Diego Rodas
      First Place on Moot Courts Competition Rafael Landivar University Nov 2014 -Trial debate simulations competition to discuss evidence presented against a defendant.-The team that best supported its evidence, won the trial, therefore the competition.