Stephen Holmes

Experience

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  Citizens Advice Bureau

  Aug 2012 - Apr 2013

  Advisor

  In this role my responsibilities and achievements included:- Installed new IT hardware & software.- Advise customers of the legislation in relations to benefits, debt and money, housing, relationships, discrimination, tax and law and rights. - Signpost customers to websites and sources of information in relation to their query.- Provide advice to customers on letter writing, and providing help with completing forms. - General administrations duties including filing, typing correspondence, photocopying. Show less

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  Life Skills Central Limited

  Apr 2013 - Dec 2015

  IT Support Technician

  In this job position my responsibilities and achievements included:- Providing 1st/2nd line support to staff.- Installing new IT hardware, software as well as other business requirements.- Create IT documentation / guides.- Assist staff in understanding / adapting to new IT hardware / software.- Research / trial new software technologies which could benefit the company.- Adhere to & enforce IT security requirements.- Ensure that IT software and hardware meets business requirements.- Update IT records (i.e. Access Levels, Assets, Email, Policy Adhering)- Assist with ongoing development of IT Services. Show less

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  The Xact Group

  Jan 2016 - Mar 2017

  IT Assistant

  In this job position my responsibilities and achievements included:- Providing IT support to staff.- Test new features / bug fixes for in-house developed e-learning software.- User acceptance testing on software, provide feedback and assist development team in improvements.- Administering Active Directory / Exchange accounts, configuration of pcs / laptops.- Responsible for diagnosing & resolving hardware, software & user problems.- Preparing proposals, presentations & other material for the sales / marketing teams.- Designing & creating marketing & e-marketing materials on a range of projects.- Ongoing design and maintenance of new and existing websites.- Designing web campaigns for online initiatives, editorials & emails.- Manipulating, cleansing & processing data using Excel, SQL. - Data entry, creating data reports & inspecting data for accuracy. Show less

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  Edge Testing Solutions (Resillion)

  May 2017 - Sept 2023

  Test Consultant

  This job position included:• Identifying defects, recording them for prioritisation and then re-testing.• Maintain an effective communication with staff (including daily stand ups, meetings).• Preparation of Acceptance Criteria / Requirements / Test Plans / Test Scripts• Test execution (manual testing on mobile and desktop, some experience in automation on web using Java in Selenium Webdriver).• Range of testing types utilised (functional, system, integration, usability, regression testing).• Creating documentation to assist in testing (guides, reports).• Walkthroughs with business analysts / developers / product owners / iteration managers.• Contribute to business documentation (Confluence, Release Notes, As-Is behaviour in comparison with proposed To-Be).• Creation of user stories. Show less

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  Tesco Bank

  Sept 2023 - now

  Test Engineer