James Scoles

Experience

• 

  Oakleaf Corporation

  Jan 1981 - Jan 2001

  Customer training consultant
• 

  Reynolds & Reynolds

  Jan 1981 - Sept 2000

  Training Consultant
• 

  Reynolds & Reynolds Corp

  Jan 1981 - Jan 2000

  Customer Training Consultant

  Trained customers on use of Computerized Financial Management software to the retail automobile industry. Responsible for tri-state area; with over 200 active dealers. Installed and trained on systems with value in excess of $20 million. Evaluated results of training for possible assistance or follow up. Marketed, demonstrated & analyzed new software products to existing and potential customers. This enabled the smooth transaction of the sales flow and reinforced the customer comfort level. Trained new instructors on the "Mentor/Protégé program to ensure continued growth during new hire phase. Show less

• 

  IBM

  Jan 2000 - Sept 2001

  Facilitated Siebel "Call Center" training to large groups of individuals.Developed & delivered presentations on software capabilities to end-users. This enabled the students to successfully implement the Siebel software to meet the needs of the customer on sight.Participated in monthly team meetings to improve instructor communication and consistency of classroom practices. Developed ideas and implemented Train-the-Trainer and mentor/protégé programs for all new hires. This resulted in an accelerated learning curve and more effective transition when being assigned their own classroom session. Completed participant evaluations by maintaining Technical Vitality Server, which tracks continued growth and areas of attention of participants attended. Show less

  • Training Consultant

    Sept 2000 - Sept 2001

  • Education Consultant

    Jan 2000 - Jan 2001
• 

  Ray Catena Motor Car Corp

  Jan 2001 - Sept 2002

  Service Advisor

  Professionally train Service Advisors and Business Development personnel on utilizing the Reynolds & Reynolds Automotive software for all 11 service locations. Also to properly teach the Advisors to successfully build their "customer satisfaction index"; utilizing hands on training material, as well as classroom training. Consulted with the MIS department and discussed ways on protecting the facilities in-house computer database.

• 

  Ray Catena Auto Group

  Sept 2001 - now

  Used Car Reconditioning Manager
• 

  Ray Catena Motorcar Corporation

  Sept 2002 - now

  Pre-owned Reconditioning Manager

  • Appraise vehicles and marketing them for sale.• Total reconditioning through service and body shop.• Prepare lease return for Certification for Mercedes Benz, Porsche, Jaguar, Land Rover, Sprinter and Smart Certified Preowned departments.• Desk all pre-owned deals.• Speak with every guest on every opportunity that is a potential client.Strongest attribute is email and phone-following-up with showroom traffic and confirming salespersons' dead line for sale date.